Veterinary Client Service Representative

Thrive Pet Healthcare; Austin (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service discounts

FREE CE courses

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative (CSR) to provide exceptional client service at the front desk. This full-time role involves greeting clients, answering multi-line phones, scheduling appointments, and ensuring a welcoming atmosphere for clients and their pets.

The ideal candidate has strong problem-solving abilities, relevant experience in customer service, and a passion for animal care. Thrive offers competitive pay and a range of benefits including 401(k) with employer match and mental health resources.

Qualifications

• 1+ years of customer service or front desk experience preferred.
• Comfortable on multi-line phones and appointment scheduling.
• Ability to lift up to 40 pounds and work on your feet for 10+ hours.

Responsibilities

• Greet clients and check them in/out at the front desk.
• Answer multi-line phones and document client communications.
• Schedule appointments and provide empathetic communication.

Skills

Customer service experience

Excellent communication skills

Multitasking

Organizational skills

Problem-solving skills

Bilingual

Education

High school diploma or GED

Tools

Microsoft Office

Practice management software

Job description

Veterinary Client Service Representative (CSR)/Veterinary Receptionist

Full-time | 4x10 schedule | Rotating Saturdays

Thrive South Lamar, Austin, TX (South Lamar)

About You

You’re a warm, detail-oriented Client Service Representative (CSR) who enjoys helping pets and their people. You’re confident at the front desk—answering multi‑line phones, scheduling appointments, checking clients in/out, processing payments, and coordinating closely with the medical team in a fast‑paced hospital.

Your Experience & Skills

• High school diploma or GED required
• 1+ years of customer service, reception, or front desk experience (veterinary/medical preferred)
• Excellent communication, multitasking, and organizational skills in a fast‑paced environment
• Comfortable on multi‑line phones, appointment scheduling, and client check‑in/check‑out
• Accurate payment processing and cash handling
• Comfort using computers, tablets, email, and Microsoft Office; able to learn practice management software
• Empathetic listener with strong problem‑solving and de‑escalation skills
• Comfortable working around animals and assisting with safe patient flow as needed
• Bilingual a plus
• Ability to lift up to 40 pounds without assistance and more than 40 pounds with assistance, with or without reasonable accommodation
• Ability to work on your feet and stay on task for the full shift (up to 10+ hours)
• Preferred: Knowledge of veterinary medical terminology and procedures
• Preferred: Ability to type 45 words per minute and use a 10‑key adding machine

Responsibilities (including, but not limited to)

• Greet clients and patients, check them in/out, and maintain a calm, welcoming front‑desk experience
• Answer multi‑line phones, triage and route calls/messages, and document client communication accurately
• Schedule appointments and communicate instructions, wait times, and updates with empathy and professionalism
• Verify and update client/patient information to support efficient appointment flow and accurate records
• Coordinate closely with technicians and doctors to ensure client needs, messages, and follow‑ups are communicated clearly
• Process payments accurately (including cash handling) and assist with estimates/invoices as needed
• Maintain an organized lobby and front‑desk area; support readiness of client‑facing spaces

Skills & Development

You can build your skills and earn credentials through the following resources:

• Our vast, diverse, and free library of continuing education courses – ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain benefits may be subject to waiting periods or length of service requirements.