Veterinary Technician/Receptionist

ZippiVet - South Austin; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

CE allowance

Six paid holidays

Pet discounts

Job summary

Zippivet South Lamar is seeking a Cross-Trained Veterinary Technician/Client Service Representative to join our Austin team. This hybrid role supports veterinarians during exams, treatments, and patient care while also welcoming clients and handling front-desk duties.

The schedule is alternating Saturdays CSR and one other CSR shift per week, with two tech shifts, and a flexible, open Monday–Saturday pattern.

Qualifications

• Previous veterinary technician, veterinary assistant, or client service experience.
• A passion for pets, veterinary medicine, and exceptional client care.
• Strong communication and interpersonal skills.
• The flexibility to transition between patient-care and reception responsibilities.
• A calm, professional approach in a fast-paced environment.
• A willingness to ask for help and offer help to others.
• A collaborative mindset and commitment to efficient teamwork.
• Compassion and patience when supporting clients through joyful, stressful, or emotional moments.
• A desire to continue learning and strengthening both technical and client-service skills.
• A creative spirit and confidence bringing your authentic personality to work.

Responsibilities

• Support veterinarians during examinations, treatments, diagnostics, and procedures.
• Provide compassionate nursing care and hands-on support for patients.
• Use Fear Free and low-stress handling techniques to promote patient comfort and safety.
• Anticipate the needs of veterinarians and teammates to support an efficient workflow.
• Welcome clients and patients with warmth, professionalism, and genuine enthusiasm.
• Answer phones, respond to client questions, and schedule appointments.
• Maintain accurate client communications, patient records, and appointment information.
• Assist with check-in, check-out, payment processing, and front-desk responsibilities.
• Educate clients about patient care, medications, discharge instructions, and preventive care.
• Participate in weekly and monthly meetings to strengthen communication and collaboration.
• Move confidently between clinical and client-service responsibilities as hospital needs change.

Job description

Who we are:

Zippivet South Lamar is Hiring a Cross-Trained Veterinary Technician/Client Service Representative!

Position Details

Role: Cross-Trained Veterinary Technician/Client Service RepresentativeStatus: Full-timeSalary: Negotiable and based on experience and credentialsSchedule: Alternating Saturdays CSR, and one other CSR shift per week, with two tech shifts. Alternating schedule as support is needed, open Monday through Saturday weekly.Experience: Previous veterinary technician and client service experience preferred

Benefits Highlights

• Financial Rewards that Grow with You: A flexible approach to compensation that reflects your skill set and future performance, 401(k) matching & Roth Retirement Savings Plan, Flexible Spending Account, 529 Savings Plan, Tuition Support Program, and Referral Bonus Program.
• Wellness & Peace of Mind: Health insurance including medical, dental, and vision, supplemental insurance options, paid parental leave, Sick Time / Paid Time Off, free or discounted lab work for employee pets, pet discounts on services and products, and a pet food discount program.
• Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, state license reimbursement, VTNE exam fee reimbursement, continuing education allowance, professional development opportunities, TechLife Professional Development Program, and a uniform allowance.
• Lifestyle Perks You'll Appreciate: A consistent four-day work week, six paid holidays, an Employee Assistance Program, an employee discount program, team celebrations, and snacks selected with your preferences in mind.

Looking for a veterinary hospital that leans into Austin’s creative spirit and encourages you to bring your authentic self to work? Whether you have a quirky pet, a favorite movie theory, or a comic book obsession you could discuss during a COHAT, Zippivet South Lamar may be exactly the place you’ve been looking for.

We’re searching for a cross-trained Veterinary Technician/Client Service Representative who brings creativity, a drive for excellence, and a genuine desire to learn. If you believe teamwork and cool heads prevail—and that excellent patient care and client care go hand in hand,we’d love to welcome you to our team.

Why You'll Love It Here

• A clinic culture that celebrates your personality, interests, and unique strengths.
• A collaborative team built around a genuine "better together" philosophy.
• A consistent four-day work week that supports life outside the hospital.
• Weekly and monthly meetings that encourage open communication and teamwork.
• Mentoring and support as you grow and advance your veterinary career.
• Occasional coffee runs, ice cream parties, and team meals.
• Regularly stocked snacks chosen with team preferences in mind.
• A workplace where being your authentic self is welcomed and encouraged.

What You'll Do

• Support veterinarians during examinations, treatments, diagnostics, and procedures.
• Provide compassionate nursing care and hands-on support for patients.
• Use Fear Free and low-stress handling techniques to promote patient comfort and safety.
• Anticipate the needs of veterinarians and teammates to support an efficient workflow.
• Welcome clients and patients with warmth, professionalism, and genuine enthusiasm.
• Answer phones, respond to client questions, and schedule appointments.
• Listen carefully as clients share their concerns—and explain why their pet is the best one who has ever lived.
• Maintain accurate client communications, patient records, and appointment information.
• Assist with check-in, check-out, payment processing, and front-desk responsibilities.
• Educate clients about patient care, medications, discharge instructions, and preventive care.
• Participate in weekly and monthly meetings to strengthen communication and collaboration.
• Move confidently between clinical and client-service responsibilities as hospital needs change.

What You'll Bring

• Previous veterinary technician, veterinary assistant, or client service experience.
• A passion for pets, veterinary medicine, and exceptional client care.
• Strong communication and interpersonal skills.
• The flexibility to transition between patient-care and reception responsibilities.
• A calm, professional approach in a fast-paced environment.
• A willingness to ask for help and offer help to others.
• A collaborative mindset and commitment to efficient teamwork.
• Compassion and patience when supporting clients through joyful, stressful, or emotional moments.
• A desire to continue learning and strengthening both technical and client-service skills.
• A creative spirit and confidence bringing your authentic personality to work.

The Extras You'll Actually Feel

At Zippivet South Lamar, authenticity is more than a talking point. Our team works hard, practices excellent medicine, and genuinely enjoys spending time together. You’ll be encouraged to share your ideas, creative interests, knowledge, and experiences while becoming part of a hospital where individuality strengthens the team.

You’ll also receive the mentoring and professional support you need to grow across both clinical and client-service responsibilities. The more you know, the better equipped we all are to care for our patients, clients, and one another.

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service. In states with paid family leave programs, this benefit does not apply.)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• State license reimbursement
• VTNE exam fee reimbursement
• Continuing education allowance
• Professional development opportunities
• TechLife Professional Development Program
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Diversity, equity, inclusion, and belonging are core values at Zippivet South Lamar and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing unique perspectives and experiences that strengthen our team. That’s why we’re committed to a workplace culture where employees feel comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.