Veterinary Surgical Liaison: Client Care & Charge Capture

Tufts Veterinary Emergency Service; Walpole (MA); On-site; USD 37,000 - 41,000; Full time

Job summary

Tufts V.E.T.S. in Walpole, MA is seeking a Surgical Liaison to enhance client communications and support patient care in a busy surgical service.

You will work closely with the surgery team to create and review treatment plans, costs, and discharge instructions, while ensuring accurate charge capture and documentation. The role requires a licensed veterinary technician with strong client service skills, at least three years of experience, and familiarity with electronic medical records within a

Qualifications

• Minimum of three years of experience as a veterinary technician.
• Experience in surgery or an emergency and specialty hospital.
• Strong knowledge of veterinary terminology.
• Excellent client service and communication skills.
• Attention to charge capture, invoice review, and medical records.
• Ability to work in a fast-paced clinical environment.
• Experience using electronic medical records and learning new software.

Responsibilities

• Help clients feel informed and supported throughout their time with the surgery department.
• Create treatment plans with the clinical team and review anticipated care, costs, and changes with clients.
• Take primary responsibility for surgical charge capture and invoice updates, ensuring services and supplies are recorded accurately.
• Provide operating room updates as directed by the surgery team.
• Coordinate and assist with discharges, reviewing approved home care instructions, medications, and follow-up plans.
• Complete 24-hour postoperative check-in calls and promptly communicate client concerns to the surgery team.
• Assist surgeons in exam rooms and help with sample collection, including phlebotomy, within your training and hospital protocols.
• Support patient care through husbandry and safe restraint as needed.
• Document client communications and scan records, consent forms, and completed anesthesia sheets into the appropriate patient record.
• Work alongside our current Surgical Liaison and hospital teams to support daily department needs.

Skills

Client communication

Attention to detail

Team collaboration

Veterinary terminology

Education

CVT preferred

Tools

Electronic Medical Records

Job description

Tufts V.E.T.S. in Walpole, MA is seeking a Surgical Liaison to enhance client communications and support patient care in a busy surgical service.

You will work closely with the surgery team to create and review treatment plans, costs, and discharge instructions, while ensuring accurate charge capture and documentation. The role requires a licensed veterinary technician with strong client service skills, at least three years of experience, and familiarity with electronic medical records within a