Veterinary Software Implementation & Training Lead

IDEXX; Westbrook (ME); Hybrid; USD 60,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401k match 5%

Annual bonus

Training programs

Pet insurance

Volunteer days off

Stock program

Donation matching

Job summary

IDEXX Veterinary Software and Services is hiring an Implementation Specialist to onboard and deliver successful implementations of IDEXX Neo and related services that integrate with Neo. You will train veterinary practices on setup, configuration, and workflow, guiding adoption and best practices across modules.

You will expand product knowledge to include additional IDEXX offerings and travel to client sites up to 25% for education, launches, and adoption activities.

Qualifications

• Experience training adult learners is preferred but not required.
• Ability to train and coach veterinary staff on software configurations and workflows.
• Comfortable presenting to groups and leading meetings.

Responsibilities

• Train and consult veterinary practices on Neo onboarding and configuration.
• Advise on best practices to improve workflow and practice outcomes.
• Expand skillset to cover additional IDEXX products as needed (Professional Service Training, SmartFlow, rVetLink, Cornerstone, ezyVet, etc).
• Travel up to 25% for customer adoption, training, and software launches.
• Manage customer relationships and coordinate with team to resolve issues and ensure satisfaction.

Skills

Public speaking

Training adults

Consultative selling

Project management

CRM (Salesforce)

GuideCX

Neo product knowledge

SaaS systems

Travel readiness

Technical aptitude

Tools

Salesforce

GuideCX

Neo

Vello

rVetLink

SmartFlow

ezyVet

Job description

IDEXX Veterinary Software and Services is hiring an Implementation Specialist to onboard and deliver successful implementations of IDEXX Neo and related services that integrate with Neo. You will train veterinary practices on setup, configuration, and workflow, guiding adoption and best practices across modules.

You will expand product knowledge to include additional IDEXX offerings and travel to client sites up to 25% for education, launches, and adoption activities.