Veterinary Software Implementation Specialist (Hybrid/Remote)

IDEXX Laboratories, Inc; Dallas (TX); Hybrid; USD 60,000 - 64,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Annual bonus

On‑the‑job training

Travel opportunities

Job summary

IDEXX Laboratories, Inc. is seeking a Veterinary Software and Services - Implementation Specialist to onboard and implement IDEXX Neo and related services for veterinary practices.

You will train staff, configure workflows, and ensure successful adoption of the platform across multiple product integrations. You will travel up to 25% to customer sites or events, with hybrid/remote options and ongoing professional development.

Qualifications

• Proven ability to train adults and coach customers on SaaS software.
• Ability to design workflows and configure software with best practices in mind.
• Comfort with public speaking and leading client meetings.

Responsibilities

• Train and consult veterinary practices on Neo setup and configuration.
• Guide software and workflow best practices to grow practice revenue and care.
• Travel up to 25% for customer adoption, training, and launches.
• Manage customer expectations and coordinate with cross-functional teams.

Skills

Technical aptitude

Adult training

Public speaking

Consult best practices

Influence without authority

Verbal and written communication

Veterinary industry knowledge

Customer relationships

Prioritization

Attention to detail

Active listening

SaaS familiarity

Tools

Salesforce

GUIDEcx

SaaS platforms

Job description

IDEXX Laboratories, Inc. is seeking a Veterinary Software and Services - Implementation Specialist to onboard and implement IDEXX Neo and related services for veterinary practices.

You will train staff, configure workflows, and ensure successful adoption of the platform across multiple product integrations. You will travel up to 25% to customer sites or events, with hybrid/remote options and ongoing professional development.