Veterinary Shift Lead: Lead Care & Team Excellence

Bfcareers; Lochearn (MD); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Plan

PTO & Holidays

Life Insurance

Disability Insurance

Fertility Support

Parental Leave

Continuing Education

Job summary

Banfield Pet Hospitals in the United States is seeking a Shift Lead to provide leadership across shifts while performing paraprofessional duties as a veterinary assistant/technician. You will support hospital leadership in maximizing productivity, client service, and wellness program administration.

The role balances approximately 20% leadership activities with about 80% paraprofessional work, including client education, documentation, scheduling, and assisting with procedures under veterinary

Qualifications

• Associate’s degree or veterinary technician certification/licensure preferred, or the equivalent combination of education, training and experience.
• Two years experience (healthcare, veterinary profession, service-type industry, etc.) required, with six months experience at Banfield preferred.
• Prior supervisory experience preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Perform the duties of a CSC and/or veterinary assistant/technician, which may include the following: Actively recruit new clients by promoting hospital services.
• Manage routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity, and communicate with the other associates to maintain the flow of patients.
• Obtain relevant information and history from clients and maintain proper and complete medical charts.
• Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.
• Assist with surgery as applicable.
• Utilize technical skills to the fullest, within state practice acts and as outlined in the NAVTA guidelines for veterinary assistant skills and duties.
• Conduct administrative functions as necessary.

Skills

Leadership

Priority Setting

Approachability

Directing Others

Conflict Management

Customer Focus

Communication Skills

Functional Skills

Tech Skills

Action Oriented

Motivating Others

Education

Associate degree

Vet tech certification

Tools

NAVTA guidelines

Computer software

Medical records software

Job description

Banfield Pet Hospitals in the United States is seeking a Shift Lead to provide leadership across shifts while performing paraprofessional duties as a veterinary assistant/technician. You will support hospital leadership in maximizing productivity, client service, and wellness program administration.

The role balances approximately 20% leadership activities with about 80% paraprofessional work, including client education, documentation, scheduling, and assisting with procedures under veterinary