Veterinary Referral Liaison & Concierge

Fetch Specialty & Emergency Veterinary Centers; Clearwater (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Care Plan (Medical)

Safe Harbor 401K with Company Match

Life Insurance

Paid Time Off

Holiday Pay

Paid Family Leave

Short Term & Long Term Disability

Employee Assistance Program (EAP)

Team member Pet Discount

Pet Wellness Plan

Continuing Education

Uniform Allowance

Tuition Reimbursement

Job summary

Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL is seeking a Veterinary Referral Coordinator to join our team and strengthen connections with referring veterinarians. You will coordinate cases, manage medical records, and ensure a smooth referral process with a concierge-like service for our guests and their pets.

Ideal candidates have a high school diploma, veterinary clinic experience, excellent communication, and strong organizational skills to support clinicians and our

Qualifications

• High School diploma or equivalent.
• Prior experience in a veterinary clinic or hospital setting.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and ability to maintain accurate records.
• Proficient in using computer systems and software applications.
• Ability to work collaboratively in a team environment.
• Customer service-oriented mindset.

Responsibilities

• Referring Veterinarian Liaison: Serve as the main point of contact for referring veterinarians and their teams.
• Direct cases to the appropriate services and address questions or concerns.
• Medical Record Management: Review medical records from referring teams to ensure all necessary information is included.
• Audit and ensure completeness of medical records.
• Create and send clinical summaries to referring doctors.
• Community Engagement: Foster relationships with the veterinary community by identifying and addressing their needs.
• Partner with the marketing team to organize veterinary education events for our referral partners and their teams.
• Guest Coordination: Facilitate pre-appointment communication with new guests to provide a welcoming experience.
• Personally greet and onboard new guests during their first visit.
• Conduct follow-ups after visits or hospitalization.

Skills

Guest coordination

Customer service

Organizational skills

Attention to detail

Team collaboration

Communication skills

Computer literacy

Education

High School diploma or equivalent

Job description

Fetch Specialty & Emergency Veterinary Centers in Clearwater, FL is seeking a Veterinary Referral Coordinator to join our team and strengthen connections with referring veterinarians. You will coordinate cases, manage medical records, and ensure a smooth referral process with a concierge-like service for our guests and their pets.

Ideal candidates have a high school diploma, veterinary clinic experience, excellent communication, and strong organizational skills to support clinicians and our