Veterinary Referral Coordinator & Client Services Lead

AAVMP; Mansfield (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service-dis\c

CE courses and ongoing education

Job summary

Thrive Pet Healthcare Specialists Mansfield is seeking an experienced Client Service Representative to join our dedicated team. In this role you will manage referrals, schedule appointments, handle client communications, and support front desk operations to ensure a smooth patient experience.

The ideal candidate brings client service experience, at least 1 year in veterinary medicine, excellent communication, the ability to multitask, and a friendly, compassionate approach.

Qualifications

• Client service experience and 1 year experience in veterinary medicine are highly preferred.
• Great communication skills - Team oriented with an ability to collaborate and support each other.
• Outstanding multi-tasker with ability to handle busy front-desk workflows.
• Must be able to work rotating weekends and certain holidays.
• Desire to practice empathetic, gold standard medicine benefiting our patients.
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Responsibilities

• Referral Coordination: Act as the primary point of contact for primary care veterinarians referring cases to specialists within the clinic.
• Appointment Scheduling: Coordinate appointments for referred patients with specialist veterinarians.
• Communication: Maintain clear and timely communication between primary care veterinarians, specialists, and clients.
• Medical Records Management: Ensure that all relevant medical records are transferred securely and promptly from referring veterinarians to the specialist team.
• Client Education and Support: Educate clients about the referral process and what to expect during consultations and follow-up care.
• Billing and Insurance Coordination: Assist clients with understanding costs and pre-authorizations where applicable.

Skills

Client service

Communication

Team collaboration

Multitasking

Empathy

Referral coordination

Billing & cash handling

Job description

Thrive Pet Healthcare Specialists Mansfield is seeking an experienced Client Service Representative to join our dedicated team. In this role you will manage referrals, schedule appointments, handle client communications, and support front desk operations to ensure a smooth patient experience.

The ideal candidate brings client service experience, at least 1 year in veterinary medicine, excellent communication, the ability to multitask, and a friendly, compassionate approach.