Lead Veterinary Clinical Team Manager

Thrive Mansfield; Mansfield (TX); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Pet perks and discounts

Job summary

Thrive Mansfield is seeking a hands‑on Clinical Staff Manager to lead the hospital's medical support team, coach staff, and improve workflows while ensuring high‑quality patient care. This full‑time leadership role requires experience as a veterinary technician or clinical leader, with a focus on developing team members, coordinating scheduling, and maintaining a positive, collaborative culture.

Thrive Pet Healthcare Specialists Mansfield operates 24/7 with emergency services and oncology,

Qualifications

• 5+ years of experience in veterinary medicine, preferably in specialty, emergency, or high‑volume hospitals.
• 3–5 years of supervisory, lead, or management experience in veterinary medicine or a comparable healthcare environment.
• Associate degree in veterinary technology preferred.
• Credentialed veterinary technician designation (RVT, LVT, or CVT) preferred.
• Strong technical skills and comfort supporting patient care, clinical workflow, and team training.
• Demonstrated ability to lead, motivate, coach, and develop team members.
• Excellent organization, prioritization, problem‑solving, and communication skills.
• Ability to work collaboratively with doctors, hospital leadership, team members, and pet parents.
• Strong customer service mindset with the ability to handle escalations professionally and calmly.
• High level of integrity, professionalism, confidentiality, and accountability.

Responsibilities

• Lead, coach, mentor, and develop veterinary technicians, assistants, and clinical support team members.
• Provide onboarding, hands‑on training, skills assessments, and individualized development plans for new and existing team members.
• Oversee technician and assistant schedules, PTO requests, shift coverage, call‑outs, and timekeeping responsibilities.
• Partner with hospital leadership to maintain efficient workflow, appropriate staffing levels, and strong patient care support.
• Support interviewing, hiring, onboarding, and performance expectations for clinical support team members.
• Provide regular feedback, coaching, and performance support in partnership with the Hospital Administrator.
• Participate in leadership meetings, staff meetings, one‑on‑ones, training programs, and hospital planning initiatives.
• Help identify and resolve operational inefficiencies such as missed charges, late procedures, workflow gaps, or inappropriate staffing.
• Model and reinforce a respectful, inclusive, collaborative, and client‑focused team culture.
• Assist on the hospital floor when needed to support patient care, team workflow, and hospital operations.
• Support development, implementation, and reinforcement of hospital policies, protocols, and best practices.
• Maintain confidentiality and demonstrate sound judgment in handling team member, client, and hospital matters.

Skills

Vet experience

Supervisory experience

Team leadership

Communication skills

Organizational skills

Animal handling

Customer service mindset

Integrity and professionalism

Education

Vet tech degree

Job description

Thrive Mansfield is seeking a hands‑on Clinical Staff Manager to lead the hospital's medical support team, coach staff, and improve workflows while ensuring high‑quality patient care. This full‑time leadership role requires experience as a veterinary technician or clinical leader, with a focus on developing team members, coordinating scheduling, and maintaining a positive, collaborative culture.

Thrive Pet Healthcare Specialists Mansfield operates 24/7 with emergency services and oncology,