Specialty Veterinary CSR & Referral Coordinator

Thrive Pet Healthcare; Mansfield (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service-disc

Discretionary funds and FREE CE

Student loan management tools

Job summary

Thrive Pet Healthcare Specialists Mansfield is seeking an experienced Veterinary Client Service Representative to join our dedicated team in Mansfield, TX. In this role you will coordinate referrals, schedule appointments, and be the friendly first contact for clients and veterinarians.

You will handle medical records transfer, billing coordination, and patient education, ensuring compassionate, efficient service while supporting a network of specialists.

Qualifications

• The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile.
• Client service experience and 1 year experience in veterinary medicine are highly preferred
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Responsibilities

• Referral Coordination: Act as the primary point of contact for primary care veterinarians referring cases to specialists within the clinic.
• Appointment Scheduling: Coordinate appointments for referred patients with specialist veterinarians.
• Communication: Maintain clear and timely communication between primary care veterinarians, specialists, and clients.
• Medical Records Management: Ensure that all relevant medical records, including diagnostic images and laboratory results, are transferred securely and promptly from referring veterinarians to the specialist team.
• Client Education and Support: Educate clients about the referral process, including what to expect during specialist consultations, procedures, and follow-up care.
• Billing and Insurance Coordination: Assist clients with understanding the financial aspects of specialized veterinary care, including obtaining pre-authorizations from insurance companies if applicable. Coordinate billing processes between the specialty clinic, referring veterinarians, and insurance providers.
• Follow-Up and Care Coordination: Facilitate continuity of care by following up with referring veterinarians after specialist consultations.
• Quality Assurance: Monitor and evaluate the referral process to ensure it meets established standards of care and client satisfaction
• Relationship Management: Build and maintain strong relationships with referring veterinarians and specialty care providers
• Administrative Support: Provide general administrative support to the specialty clinic, including assisting with front desk duties, managing incoming calls, and ensuring a professional and welcoming environment for clients and visitors.
• Continuing Education and Professional Development: Stay updated on veterinary medicine trends, procedures, and treatments relevant to the specialty clinic's focus areas
• Overall, the role of a specialty CSR/referral coordinator in a specialty veterinary clinic is critical in ensuring that animals receive timely and appropriate specialized care, while also fostering strong relationships with referring veterinarians and ensuring a smooth referral process from start to finish

Skills

Client service experience

Veterinary medicine experience

Communication skills

Multitasking

Team oriented

Weekend/holiday availability

Job description

Thrive Pet Healthcare Specialists Mansfield is seeking an experienced Veterinary Client Service Representative to join our dedicated team in Mansfield, TX. In this role you will coordinate referrals, schedule appointments, and be the friendly first contact for clients and veterinarians.

You will handle medical records transfer, billing coordination, and patient education, ensuring compassionate, efficient service while supporting a network of specialists.