Veterinary Client Service Representative

AAVMP; Mansfield (TX); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service-dis\c

CE courses and ongoing education

Job summary

Thrive Pet Healthcare Specialists Mansfield is seeking an experienced Client Service Representative to join our dedicated team. In this role you will manage referrals, schedule appointments, handle client communications, and support front desk operations to ensure a smooth patient experience.

The ideal candidate brings client service experience, at least 1 year in veterinary medicine, excellent communication, the ability to multitask, and a friendly, compassionate approach.

Qualifications

• Client service experience and 1 year experience in veterinary medicine are highly preferred.
• Great communication skills - Team oriented with an ability to collaborate and support each other.
• Outstanding multi-tasker with ability to handle busy front-desk workflows.
• Must be able to work rotating weekends and certain holidays.
• Desire to practice empathetic, gold standard medicine benefiting our patients.
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Responsibilities

• Referral Coordination: Act as the primary point of contact for primary care veterinarians referring cases to specialists within the clinic.
• Appointment Scheduling: Coordinate appointments for referred patients with specialist veterinarians.
• Communication: Maintain clear and timely communication between primary care veterinarians, specialists, and clients.
• Medical Records Management: Ensure that all relevant medical records are transferred securely and promptly from referring veterinarians to the specialist team.
• Client Education and Support: Educate clients about the referral process and what to expect during consultations and follow-up care.
• Billing and Insurance Coordination: Assist clients with understanding costs and pre-authorizations where applicable.

Skills

Client service

Communication

Team collaboration

Multitasking

Empathy

Referral coordination

Billing & cash handling

Job description

Veterinary Client Service Representative - Specialty

Thrive Pet Healthcare Specialists of Mansfield

Mansfield, TX

Thrive Pet Healthcare Specialists of Mansfield is hiring an experienced, Client Service Representative to join our INCREDIBLE team!

At Thrive Pet Healthcare Specialists Mansfield you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources.

And, we have plenty of fun along the way!

As a Client Service Representative (CSR)/Referral Coordinator, you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. A referral coordinator takes on specific responsibilities geared towards managing referrals from primary care veterinarians and ensuring that patients receive specialized care from experts in various fields of veterinary medicine. We are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

Experience & Skills Requirements:

• The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!
• Client service experience and 1 year experience in veterinary medicine are highly preferred
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Must be able to work rotating weekends and certain holidays
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Role Responsibilities:

• Referral Coordination: Act as the primary point of contact for primary care veterinarians referring cases to specialists within the clinic.
• Appointment Scheduling: Coordinate appointments for referred patients with specialist veterinarians.
• Communication: Maintain clear and timely communication between primary care veterinarians, specialists, and clients.
• Medical Records Management: Ensure that all relevant medical records, including diagnostic images and laboratory results, are transferred securely and promptly from referring veterinarians to the specialist team.
• Client Education and Support: Educate clients about the referral process, including what to expect during specialist consultations, procedures, and follow-up care.
• Billing and Insurance Coordination: Assist clients with understanding the financial aspects of specialized veterinary care, including obtaining pre-authorizations from insurance companies if applicable. Coordinate billing processes between the specialty clinic, referring veterinarians, and insurance providers.
• Follow-Up and Care Coordination: Facilitate continuity of care by following up with referring veterinarians after specialist consultations.
• Quality Assurance: Monitor and evaluate the referral process to ensure it meets established standards of care and client satisfaction
• Relationship Management: Build and maintain strong relationships with referring veterinarians and specialty care providers
• Administrative Support: Provide general administrative support to the specialty clinic, including assisting with front desk duties, managing incoming calls, and ensuring a professional and welcoming environment for clients and visitors.
• Continuing Education and Professional Development: Stay updated on veterinary medicine trends, procedures, and treatments relevant to the specialty clinic’s focus areas
• Overall, the role of a specialty CSR/referral coordinator in a specialty veterinary clinic is critical in ensuring that animals receive timely and appropriate specialized care, while also fostering strong relationships with referring veterinarians and ensuring a smooth referral process from start to finish

About the Hospital

At Thrive Pet Healthcare Specialists Mansfield, we provide 24/7 emergency care for pets, including holidays. Our skilled emergency veterinarians and technicians are experienced in handling urgent cases, performing procedures and surgeries at any time.

We offer a full range of emergency services, including in‑house bloodwork, digital X‑ray, anesthesia, surgery, oxygen support, transfusions, digital radiology, ultrasound, and endoscopy.

Benefits - our care in action

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr‑ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family‑forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

At Thrive, you have the opportunity to develop your career in a way that best suits your goals. Take advantage of our comprehensive learning and skill-building programs to enhance your expertise. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment - across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet‑founded and Austin‑born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive’s extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work‑life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.