Veterinary Receptionist - West Roxbury, MA

Parkwayvethospital; Massachusetts; On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

401(k) matching

Health insurance

Flexible hours

Continuing education allowance

Job summary

Parkway Veterinary Hospital is looking for an experienced Veterinary Receptionist in West Roxbury, MA. This full-time position offers flexible hours, competitive pay of $18 - $23 per hour, and various benefits including medical, dental, and vision coverage.

As the front desk representative, you'll manage client appointments, provide exceptional customer service, and maintain a welcoming environment. A passion for animal care and good communication skills are essential.

Join our supportive team and contribute to improving the lives of pets and their owners!

Qualifications

• Previous veterinary receptionist, medical reception, or customer service experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable working in a fast-paced environment.

Responsibilities

• Manage multiple phone lines with professionalism and compassion.
• Book and coordinate appointments efficiently.
• Greet clients and patients warmly upon arrival.
• Process payments and maintain accurate client records.
• Provide exceptional customer service and client communication throughout the day.

Skills

Excellent communication

Multitasking skills

Organizational skills

Positive attitude

Job description

Veterinary Receptionist - West Roxbury, MA

Parkway Veterinary Hospital is Hiring a Veterinary Receptionist!

Role: Experienced Veterinary Receptionist
Status: Full-time
Salary: $18 - $23 per hour (depending on experience)
Schedule: Flexible yet closing shifts until 7 pm and rotating Saturdays until 3 pm is a must

Benefits Highlights

• Financial Rewards that Grow with You: Competitive pay, 401(k) matching, 529 Savings Plan, and referral bonuses
• Wellness & Peace of Mind: Medical, dental, and vision coverage for full‑time employees, PTO, supplemental insurance options, and employee pet discounts
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, professional development opportunities, and uniform allowance
• Lifestyle Perks You’ll Appreciate: Employee Assistance Program and employee discount program

Are you passionate about taking care of pets and the people who love them — but still want to leave work on time? Parkway Veterinary Hospital is seeking a full‑time or part‑time Veterinary Receptionist to join our front desk team. We are dedicated to supporting our staff so they can provide the highest quality care for our patients and clients.

As a full‑service veterinary hospital, we are committed to enhancing the quality of life for our employees, clients, and patients alike. Our reception team is the face of our practice and plays a key role in creating a welcoming, organized, and compassionate experience for every client who walks through our doors or calls our clinic.

Why Our Veterinary Receptionists Love Parkway Veterinary Hospital

• Supportive and positive clinic culture
• Flexible full‑time and part‑time opportunities
• Healthy work‑life balance with schedules designed to help you leave work on time
• Collaborative team environment where every role matters
• Meaningful opportunities to help pets and the people who love them every day

What You’ll Do

• Manage multiple phone lines with professionalism and compassion
• Book and coordinate appointments efficiently
• Greet clients and patients warmly upon arrival
• Process payments and maintain accurate client records
• Ensure the reception area remains clean, organized, and comfortable for clients
• Provide exceptional customer service and client communication throughout the day

What Our Veterinary Receptionists Bring

• Previous veterinary receptionist, medical reception, or customer service experience preferred
• Excellent communication and multitasking skills
• Strong organizational skills and attention to detail
• Comfort working in a fast‑paced environment
• Positive attitude and team‑oriented mindset
• Passion for client service and patient care

Benefits You Can’t Beat

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• 529 Savings Plan
• Health Insurance, including medical, dental, and vision (full‑time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long‑term disability, legal plan, and employee, spouse, and child‑dependent life insurance (full‑time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Access to our Vetcor Techlife Facebook group, including thousands of veterinary professionals company‑wide
• Employee Assistance Program
• Employee discount program

Pet & Family Benefits

• Discounted Products

Join Our Team!

Think you’re the Veterinary Receptionist we’ve been dreaming of? Join our team and see the difference we can make in our people’s and patients’ lives!

Diversity, equity, and inclusion are core values at Parkway Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

Prioritize your work‑life balance and enjoy a fulfilling time away from work with our generous offerings.

Paid Time Off & Holidays

• Paid Time Off
• Paid Holidays

Professional Development

• Vetcor University – training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital