Veterinary Receptionist - Hadley, MA

Valleyvethospital; Hadley (MA); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

401(k) matching

Tuition support

Employee discounts

Comprehensive medical, dental, and vision coverage

Paid parental leave

Generous PTO

Quarterly bonuses

Job summary

Valley Veterinary Hospital in Hadley is looking for a dedicated Full-time Veterinary Receptionist to enhance patient and client experience with compassion and professionalism. This role includes managing check-ins, scheduling appointments, and maintaining records while providing exceptional customer service in a supportive team-oriented environment. We offer competitive pay ranging from $17.00 to $20.00 per hour, along with extensive benefits like 401(k) matching, health insurance, paid parental leave, and opportunities for professional growth.

Qualifications

• 1+ year of veterinary or medical office experience (preferred).
• Strong communication and customer service skills.
• Ability to multitask, stay organized, and work independently.

Responsibilities

• Greet clients and manage patient check‑ins and check‑outs.
• Answer phones and emails, schedule appointments, and relay messages.
• Provide exceptional customer service in a fast-paced environment.

Skills

Communication skills

Customer service skills

Organizational skills

Multitasking ability

Education

1+ year of veterinary or medical office experience

Job description

At Valley Veterinary Hospital, we are known for serving our patients and clients with compassion, empathy, and integrity. We are always looking for dedicated and enthusiastic individuals who are eager to help us continue providing the best care and service to our patients and clients.

We invite you to be part of an outstanding team and help maintain the warm, welcoming environment our clients expect.

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: $17.00 – $20.00 per hour
• Schedule: Variable shifts during the week and every other Saturday

Benefits Highlights

• Competitive pay, 401(k) matching, tuition support, and referral bonuses
• Comprehensive medical, dental, and vision coverage with supplemental options, up to three weeks paid parental leave, generous PTO, and employee discounts
• Quarterly team bonuses, continuing education allowance, and uniform allowance
• Six paid holidays and an Employee Assistance Program

About Us

Valley Veterinary Hospital is a full-service practice offering wellness care, surgery, dentistry, radiology, ultrasonography, and in-house laboratory work. Our team is dedicated to delivering high‑quality care while creating a positive, supportive, and professional environment for both clients and staff. In this role, you’ll be the first point of contact for our clients—helping ensure a smooth, welcoming experience for pets and their people.

Why Our Veterinary Receptionists Love Valley Veterinary Hospital

• Supportive, team‑oriented culture that values collaboration
• Opportunities for growth, mentorship, and continuing education
• Meaningful work supporting pets and their families
• Flexible scheduling with work‑life balance in mind
• Employee discounts and wellness‑focused benefits
• Recognition through bonuses and team rewards

What You’ll Do

• Greet clients and manage patient check‑ins and check‑outs
• Answer phones and emails, schedule appointments, and relay messages
• Maintain accurate records, invoices, and client communications
• Coordinate patient flow and support doctors and technicians
• Handle payments and daily front‑desk operations, including opening and closing
• Provide exceptional customer service in a fast‑paced environment

What Our Veterinary Receptionists Bring

• 1+ year of veterinary or medical office experience (preferred)
• Strong communication and customer‑service skills
• Positive, compassionate, and team‑oriented attitude
• Ability to multitask, stay organized, and work independently
• Basic knowledge of animal behavior and medical terminology
• Reliability, flexibility, and comfort with weekend/evening shifts

Additional Benefits

• A flexible approach to compensation that reflects skillset and performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full‑time only)
• 529 Savings Plan
• Tuition Support Program (full‑time only)
• Health insurance, including medical, dental, and vision (full‑time only)
• Supplemental insurance—accident, critical illness, hospital, short‑term and long‑term disability, legal plan, and employee, spouse, and child‑dependent life insurance (full‑time only)
• Up to three weeks paid for birth or adoption of a child (full‑time employees after one year of service)
• Sick time / paid time off
• Free/discounted lab work for employee pets
• Pet discounts on services and products
• Quarterly team rewards bonus program
• Continuing education allowance
• Six paid holidays (full‑time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

Think you’re the Veterinary Receptionist we’re looking for? Apply today and be part of a team that truly makes a difference in the lives of pets and the people who love them!

Diversity, equity, and inclusion are core values at Valley Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. We’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.