Veterinary Receptionist: Warm Front Desk & Scheduling

Veterinary Practice Partners; Warrenton (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Professional development

Pet discount

Job summary

Willow Animal Hospital in Virginia is seeking a compassionate veterinary receptionist to be the friendly front-line for clients and their pets. The role blends administrative precision with empathetic client care in a clinical setting.

You\'ll manage high-volume front desk duties, coordinate with veterinarians and staff, handle payments, and maintain accurate EMR/PIMS records while delivering outstanding service throughout the patient journey.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet) preferred.
• Knowledge of veterinary terminology, vaccination protocols, and basic diagnostic procedures.
• Proficiency in appointment scheduling, multi-line phone management, medical records, and payments.
• Proven customer service skills with the ability to stay calm under pressure.
• Strong verbal and written communication skills.
• Comfort handling animals of varying sizes and temperaments.

Responsibilities

• Greet clients and patients, verify/update medical records, and confirm appointment details with practice software.
• Answer and manage a multi-line telephone system and inquiries about appointments, refills, records, and info.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information compassionately, including in emotionally sensitive situations.
• Maintain EMR and data entry in PIMS; ensure accurate records.
• Coordinate with veterinarians, technicians, and staff to relay client communications and urgent cases.
• Maintain reception area and waiting room cleanliness and organization.

Skills

High-volume front desk

Veterinary receptionist experience

Customer service excellence

Strong communication

EMR/PIMS data entry

Handling sensitive conversations

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

Willow Animal Hospital in Virginia is seeking a compassionate veterinary receptionist to be the friendly front-line for clients and their pets. The role blends administrative precision with empathetic client care in a clinical setting.

You\'ll manage high-volume front desk duties, coordinate with veterinarians and staff, handle payments, and maintain accurate EMR/PIMS records while delivering outstanding service throughout the patient journey.