Veterinary Front Desk Specialist – Part-Time, Afternoons

Willowrun Vet; Smithfield (NC); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

Willowrun Veterinary Hospital in Smithfield, NC is seeking a part-time front-desk receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit in a fast-paced environment. Excellent customer service and clear communication are essential, as you greet clients, process sign-ins, handle payments, and coordinate appointments.

The role requires a calm, professional demeanor and a passion for animal care, with responsibilities spanning greeting clients,

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests; make outbound calls for reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Organizational skills

Multitasking

Customer service

Job description

Willowrun Veterinary Hospital in Smithfield, NC is seeking a part-time front-desk receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit in a fast-paced environment. Excellent customer service and clear communication are essential, as you greet clients, process sign-ins, handle payments, and coordinate appointments.

The role requires a calm, professional demeanor and a passion for animal care, with responsibilities spanning greeting clients,