Veterinary Receptionist | Warm Front Desk & Pet Discount Perks

White-Oak-Veterinary-Clinic; White Oak (PA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k) plan

Employee pet discount

Job summary

White Oak Veterinary Clinic in White Oak, PA seeks a friendly Veterinary Receptionist to be the first contact for clients and their pets. You will balance administrative tasks with compassionate client care in a clinical setting.

Responsibilities include greeting clients, managing calls, updating records, handling payments, and coordinating with veterinarians. Previous veterinary reception experience is required, with opportunities for growth in a supportive team environment.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Skills

Customer service

Communication

Conflict resolution

Active listening

Tools

Cornerstone

Practice management software

EMR / PIMS systems

Job description

White Oak Veterinary Clinic in White Oak, PA seeks a friendly Veterinary Receptionist to be the first contact for clients and their pets. You will balance administrative tasks with compassionate client care in a clinical setting.

Responsibilities include greeting clients, managing calls, updating records, handling payments, and coordinating with veterinarians. Previous veterinary reception experience is required, with opportunities for growth in a supportive team environment.