Veterinary Receptionist

White Oak Veterinary Clinic; White Oak (PA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Professional development

Pet discount

Job summary

White Oak Veterinary Clinic is seeking a skilled Veterinary Receptionist to be the primary contact for clients and their pets. You will balance administrative precision with warmth across a wide range of interactions in a clinical setting.

Qualified candidates have at least 1 year of front-desk experience and familiarity with Cornerstone or similar software, delivering high-quality customer service even in emotionally challenging moments.

Qualifications

• Minimum 1 year of experience as a veterinary receptionist.
• Experience with veterinary practice management software; Cornerstone preferred.
• Proficiency in appointment scheduling, multi-line phone management, and payments.
• Strong customer service skills and ability to handle high-volume client relations.
• Comfortable working in emotionally sensitive situations.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details.
• Answer and manage a multi-line telephone system and inquiries about scheduling, refills, and records.
• Process payments, post charges, explain invoices, and schedule follow-ups.
• Communicate medical information accurately and compassionately, including end-of-life discussions.
• Maintain electronic medical records and data entry in the practice management system.
• Coordinate with veterinarians and staff to relay client communications and urgent cases.
• Maintain cleanliness and organization of the reception area for a positive experience.

Skills

Front desk

Customer service

Phone handling

Record keeping

EMR software

Tools

Cornerstone

Job description

White Oak Veterinary Clinic is seeking a skilled and compassionate Veterinary Receptionist

to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions — including those of a sensitive or emotionally complex nature.

Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.

What to Expect

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary:

$16.00 - $17.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule:

This is a full time position. The hospital's operating hours are Monday through Friday, 8:00 AM to 8:00 PM, and Saturday, 9:00 AM to 5:00 PM. Shift times may vary based on operational and staffing needs and may include 8:00 AM–5:00 PM, 9:00 AM–5:00 PM, 9:00 AM–7:00 PM, or 8:00 AM–8:00 PM. Candidates must be flexible and available to work a variety of shifts within the hospital's operating hours, including rotating Saturday coverage.

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications

• Minimum 1 year of experience as a veterinary receptionist
• Experience with veterinary practice management software; Cornerstone preferred
• Experience coordinating domestic and international pet travel, including USDA health certificates and endorsements, is highly preferred.
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

About White Oak Veterinary Clinic

White Oak Veterinary Clinic is a full-service, state-of-the-art veterinary hospital treating dogs, cats, and exotic pets from the White Oak, PA community and surrounding area. Our professional and courteous staff provides the best possible veterinary care, surgical services, and pet dental care for our highly valued patients.