Veterinary Receptionist - Orlando, FL

Vetcor; Orlando (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Uniform allowance

Referral bonuses

Employee pet discounts

Job summary

Vetcor's Animal Hospital at Baldwin Park in Orlando is seeking an experienced bilingual veterinary receptionist to join our front desk team. You will greet clients, assist with check-in/out, answer phones, and help coordinate daily workflow in a busy practice.

This full-time role requires fluency in English and Spanish, strong customer service, and the ability to multitask and stay organized, especially during busy shifts. We offer competitive pay, benefits, and opportunities for growth.

Qualifications

• Previous veterinary or medical office experience.
• Fluency in both English and Spanish.
• Strong customer service and communication skills.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Assist clients with patient check-in and check-out.
• Answer phones and provide exceptional customer service.
• Schedule appointments and coordinate daily workflow.
• Communicate clearly with clients in English and Spanish.
• Explain treatment plans and next steps to clients.
• Maintain accurate client and patient information in the medical record.
• Process invoices and collect payments.
• Coordinate communication between clients and the veterinary team.
• Collaborate with doctors, technicians, and teammates to keep the hospital running smoothly.

Skills

Bilingual English/Spanish

Reception experience

Customer service

Multitasking

Tools

ezyVet

Job description

Who We Are

Position Details

Animal Hospital at Baldwin Park is Hiring an Experienced Bilingual Veterinary Receptionist!

Role: Experienced Bilingual Veterinary Receptionist

Status: Full-time

Salary: $18 - $20 per hour, based on experience

Schedule: Weekdays 10 am - 7 pm with occasional Saturday shifts

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Love helping people, staying organized, and being the calm in the middle of a busy veterinary hospital? Animal Hospital at Baldwin Park is looking for an experienced Bilingual Veterinary Receptionist to join our team. We’re looking for someone who can provide exceptional service to our clients, strong support to our veterinary team, and clear, compassionate communication in both English and Spanish. This position is ideal for an experienced veterinary or medical receptionist who thrives in a busy environment, can confidently juggle multiple priorities, and understands the importance of the front desk in creating an exceptional client experience. We are specifically looking for someone who is available to work the closing shift.

Why Our Veterinary Receptionists Love It Here

• Join a supportive, collaborative veterinary team
• Build meaningful relationships with clients and their pets
• Use your bilingual communication skills to make veterinary care more accessible and comfortable for our clients
• Work in a friendly neighborhood practice committed to excellent client and patient care
• Be part of a team that values professionalism, communication, and teamwork
• Continue growing through professional development and continuing education opportunities
• Make a meaningful difference for pets and the people who love them

What Our Veterinary Receptionists Do

• Welcome clients and patients with warmth, professionalism, and compassion
• Assist clients with patient check-in and check-out
• Answer phones and provide exceptional customer service
• Schedule appointments and help coordinate an efficient daily workflow
• Communicate clearly with clients in both English and Spanish
• Help clients understand treatment plans, recommendations, and next steps
• Maintain accurate client and patient information in the medical record
• Process invoices and collect payments
• Coordinate communication between clients and the veterinary team
• Handle client questions and concerns calmly and professionallyMaintain an organized, efficient, and welcoming front desk
• Collaborate with doctors, technicians, and teammates to help the hospital run smoothly

What You’ll Bring

• Previous veterinary or medical office experience
• Fluency in both English and Spanish
• Strong customer service and communication skills
• A friendly, professional, and compassionate approach
• Ability to multitask and stay organized in a busy environment
• Confidence communicating with clients in person and over the phone
• Ability to remain calm and professional during stressful or emotional situations
• Strong attention to detail and follow-through
• Comfort working with clients, pets, and the veterinary team
• Reliability and availability to work the closing shift
• Experience with ezyVet is helpful but not required
• A positive, collaborative, team-first mindset

The Extras You’ll Actually Feel

As one of the first and last people our clients interact with, you’ll play an important role in making every visit feel welcoming, organized, and supportive. Your ability to communicate with clients in both English and Spanish will help families feel heard, understood, and confident in the care their pets receive. You’ll also become part of a collaborative team that understands great veterinary care takes everyone working together. If you enjoy building relationships, solving problems, and helping both clients and teammates through a busy day, you’ll feel right at home.

Financial Benefits

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re an experienced veterinary or medical receptionist who is fluent in English and Spanish and looking for a practice where your communication skills, organization, and commitment to great client service will be valued.

Diversity, equity, inclusion, and belonging are core values at Animal Hospital at Baldwin Park and Vetcor. We’re committed to building an inclusive, equitable workplace where every team member feels safe being their authentic self, truly belongs, and is empowered to reach their full potential.