Veterinary Receptionist - Olympia, WA

Vetcor; Olympia (WA); On-site; USD 25,485 - 26,863; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Comprehensive medical coverage

Flexible compensation based on performance

Job summary

Vetcor is seeking a dedicated Client Service Representative at South Bay Veterinary Hospital in Olympia, WA. The role involves welcoming clients, scheduling appointments, and ensuring exceptional customer service while collaborating with the veterinary team.

This full-time position offers a 4-day work week and a pay range of $18.50 to $19.50 per hour, depending on experience. Benefits include comprehensive medical coverage, a 401(k) match, and opportunities for professional growth and team bonuses.

Qualifications

• Previous client service or veterinary reception experience preferred.
• Ability to multitask and stay organized in a fast-paced environment.
• Commitment to learning and supporting others’ success.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Schedule appointments and manage client communications.
• Provide exceptional customer service and support patient care.

Skills

Strong communication and interpersonal skills

Positive attitude and team-oriented mindset

Compassion and empathy

Job description

South Bay Veterinary Hospital is hiring an experienced Client Service Representative.

Position Details

Role: Client Service Representative (CSR) / Veterinary Receptionist.

Status: Full‑time.

Schedule: 4‑day work week with rotating Saturday shifts.

Salary: $18.50–$19.50 per hour, based on experience.

Benefits Highlights

• Financial Rewards: Competitive pay, 401(k) matching, tuition support, and referral bonuses.
• Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts.
• Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance.
• Lifestyle Perks: Six paid holidays and an Employee Assistance Program.

What You’ll Do

• Welcome clients and patients with warmth, professionalism, and compassion.
• Schedule appointments and manage client communications.
• Answer phones and provide exceptional customer service.
• Support patient care by ensuring a smooth client experience from check‑in to check‑out.
• Maintain accurate records and support daily hospital operations.
• Collaborate closely with doctors, technicians, and fellow support staff.
• Help create a positive, efficient, and welcoming hospital environment.

What We’re Looking For

• Previous client service or veterinary reception experience preferred.
• Strong communication and interpersonal skills.
• Positive attitude and team‑oriented mindset.
• Ability to multitask and stay organized in a fast‑paced environment.
• Compassion and empathy for clients, patients, and coworkers.
• Confidence in taking ownership of responsibilities and seeing tasks through.
• Commitment to learning, growing, and supporting others’ success.

Additional Perks

• Flexible approach to compensation that reflects skill set and future performance.
• Mentorship and support as you grow your career.
• Culture that values teamwork, positivity, and mutual respect.
• Opportunities to share knowledge and learn from others.
• Work should be meaningful and enjoyable.

Join Our Team

If you’re ready to bring your skills, positivity, and passion for veterinary medicine to a supportive and collaborative hospital, apply today!

Equity, Diversity, and Inclusion

Diversity, equity, and inclusion are core values at South Bay Veterinary Hospital. We are committed to building and sustaining an inclusive and equitable workplace where every employee feels a sense of belonging and is empowered to reach their highest potential.