Veterinary Receptionist - O'Fallon , IL

Four Paws Animal Hospital; O'Fallon (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Uniform allowance

Health insurance (medical)

Dental & vision coverage

Paid time off

Employee pet discounts

Six paid holidays

Job summary

Four Paws Animal Hospital in O’Fallon, IL is hiring a Veterinary Receptionist to welcome clients, schedule appointments, and support the veterinary team in a busy hospital environment.

You will be the first point of contact, delivering compassionate customer service while coordinating front-desk workflow and maintaining accurate records. Prior animal-care exposure is preferred; weekend availability required to cover rotating shifts.

Qualifications

• Experience in a veterinary clinic or front desk preferred.
• Ability to handle high call volumes and busy front-desk flow.
• Strong interpersonal skills and a professional demeanor.

Responsibilities

• Greet clients and patients with warmth and professionalism
• Schedule appointments efficiently and accurately
• Answer phones and manage multiple lines in a busy hospital environment
• Process payments and maintain accurate financial information
• Maintain complete and accurate client and patient records
• Communicate effectively with veterinary assistants, technicians, and doctors
• Help coordinate front-desk and hospital workflow

Skills

Customer service

Multitasking

Communication

Front desk experience

Weekend availability

Job description

Who we are

Four Paws Animal Hospital is Hiring a Veterinary Receptionist!

Position Details

Role: Veterinary ReceptionistStatus: Full-TimeSalary: Negotiable based on experience and skill setSchedule: 4 days per week and every 3rd Saturday/Sunday rotation

Benefits Highlights

Financial Rewards that Grow with You

Competitive pay, 401(k) matching, tuition support, and referral bonuses.

Wellness & Peace of Mind

Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts.

Professional Growth & Recognition

Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance.

Lifestyle Perks You’ll Appreciate

Six paid holidays, an Employee Assistance Program, and an employee discount program.

Put Your People Skills to Work for Pets and the People Who Love Them

At Four Paws Animal Hospital, great veterinary care begins with compassion, communication, and teamwork. Our full-service animal hospital in O’Fallon, Illinois, provides comprehensive veterinary care, including physical rehabilitation and acupuncture, in a busy, collaborative environment.

We’re looking for a friendly, organized, and motivated Veterinary Receptionist who can create a welcoming experience while keeping up with the pace of a growing hospital. As one of the first people our clients meet, you’ll play an important role in helping every visit run smoothly from start to finish.

Why Our Veterinary Receptionists Love It Here

• Collaborative, supportive, and team-driven environment
• Opportunity to work in a high-quality, full-service veterinary hospital
• Exposure to services including physical rehabilitation and acupuncture
• Professional development and continuing education opportunities
• A workplace that values compassion, efficiency, and excellent client service
• Opportunities to learn, grow, and strengthen your veterinary knowledge
• A role where your organization and communication skills make a difference every day

What Our Veterinary Receptionists Do

• Greet clients and patients with warmth and professionalism
• Schedule appointments efficiently and accurately
• Answer phones and manage multiple lines in a busy hospital environment
• Help direct calls and client concerns to the appropriate veterinary team member
• Process payments and maintain accurate financial information
• Maintain complete and accurate client and patient records
• Communicate effectively with veterinary assistants, technicians, and doctors
• Help coordinate front-desk and hospital workflow
• Provide compassionate customer service, even during busy or emotional situations
• Jump in where needed to help keep the day running smoothly

What You’ll Bring

• Previous animal experience is strongly preferred, including experience in a veterinary clinic, kennel, shelter, or similar environment
• Strong multitasking and organizational skills
• Ability to thrive in a fast-paced environment while maintaining a positive attitude
• Excellent customer service and communication skills
• Strong attention to detail and accuracy
• Comfort handling high call volumes and a busy front-desk flow
• Professional and compassionate approach to clients and their pets
• Team-oriented attitude and willingness to learn and grow
• Availability to work weekends and a flexible schedule
• Ability to adapt to changing priorities and busy periods

The Extras You’ll Actually Feel

At Four Paws Animal Hospital, you’ll be more than the person answering the phone or scheduling an appointment. You’ll help connect clients with the care their pets need while supporting the medical team and keeping the hospital moving.

You’ll also gain experience in a full-service veterinary environment offering rehabilitation and acupuncture, giving you opportunities to expand your veterinary knowledge while growing alongside a supportive team.

Benefits You Can’t Beat

Benefit eligibility may vary based on employment status and plan requirements. Benefits designated as full-time only are available to eligible full-time employees.

Financial Benefits

• A flexible approach to salary that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, inclusion, and belonging are core values at Four Paws Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, experience a true sense of belonging, and are empowered to reach their highest potential.