Veterinary Receptionist/Customer Service Representative

Western Veterinary Partners; Ann Arbor (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Arbor Hills Animal Clinic in Ann Arbor seeks a friendly Veterinary Receptionist/Client Service Representative to greet clients and support day-to-day hospital operations. You will manage appointments, patient flow, and a multi-line phone system while delivering compassionate service in a fast-paced setting.

The role emphasizes organization, communication, and teamwork to ensure a seamless client experience and high-quality care for patients.

Qualifications

• 3+ years of experience in a customer service reception role.
• Required veterinary receptionist or healthcare front-desk experience.
• Proficient with a multi-line phone system and in-person client service.
• Experience with veterinary practice management software, EzyVet preferred.
• Strong verbal and written communication; compassionate client service.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and maintain accurate records.
• Collaborate with the team to ensure excellent client service.

Skills

Customer service

Reception

Phone handling

EzyVet

Communication

Teamwork

Tools

EzyVet

Job description

Veterinary Receptionist/Customer Service Representative

Arbor Hills Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 18 - $22 per hour, for each hour worked
• This is a full-time position, with a 4-10sschedule and availability needed Monday-Friday . No weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service reception role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially EzyVet,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

At Arbor Hills Animal Clinic, we are passionate about providing exceptional veterinary care to the pets of Ann Arbor. Our 4-doctor team is dedicated to creating a welcoming and supportive environment where every pet and family feels valued. We work closely together to deliver personalized, comprehensive care, utilizing the latest technology and techniques. Our focus on collaboration and continuous learning ensures that our staff is always growing and providing the best possible care. If you’re looking to make a real difference while advancing your career, Arbor Hills Animal Clinic is the perfect place to do so.

#LI-HK1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.