Veterinary Receptionist/Customer Service Representative

Western-Veterinary-Partners-1; Ann Arbor (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Arbor Hills Animal Clinic in Ann Arbor, MI is seeking a Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments, daily patient flow, multi-line phones, and assist clients with essential information about our services.

We offer a full-time schedule with a competitive hourly rate and strong benefits. Ideal candidates are friendly, organized, and able to remain calm in busy, emotionally sensitive situations.

Qualifications

• 3+ years in a customer service reception role.
• Previous veterinary receptionist/front-desk experience required.
• Experience with vet practice software, especially EzyVet, preferred.

Responsibilities

• Greet clients and manage front-desk check-in.
• Schedule appointments and coordinate calendars.
• Answer multi-line phone system and assist clients in person.
• Process payments and maintain financial records.

Skills

Customer service

Verbal communication

Written communication

Organization

Time management

Team collaboration

Calm under pressure

Front-desk experience

Tools

EzyVet

Job description

Veterinary Receptionist/Customer Service Representative

Arbor Hills Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 18 - $22 per hour, for each hour worked
• This is a full-time position, with a 4-10sschedule and availability needed Monday-Friday . No weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service reception role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially EzyVet,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

At Arbor Hills Animal Clinic, we are passionate about providing exceptional veterinary care to the pets of Ann Arbor. Our 4-doctor team is dedicated to creating a welcoming and supportive environment where every pet and family feels valued. We work closely together to deliver personalized, comprehensive care, utilizing the latest technology and techniques. Our focus on collaboration and continuous learning ensures that our staff is always growing and providing the best possible care. If you’re looking to make a real difference while advancing your career, Arbor Hills Animal Clinic is the perfect place to do so.

Pay Range

$18 - $22 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.