Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners; Pittsburgh (Allegheny County); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Allegheny Veterinary Associates in Pittsburgh, PA is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. In a fast-paced setting, you will ensure exceptional client experiences, manage appointments and patient flow, and handle multi-line phones and in-person interactions.

The role involves processing transactions, supporting clients with information about services, and contributing to a team-focused environment.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in managing a multi-line phone system and assisting in-person clients
• Experience scheduling appointments and coordinating calendars preferred

Responsibilities

• Greet clients and provide exceptional customer service.
• Manage appointments and daily patient flow.
• Answer multi-line phones and assist in-person clients.
• Process transactions and maintain financial records.
• Provide information about services and educate clients.

Skills

Customer service

Front-desk experience

Communication skills

Job description

Veterinary Receptionist / Customer Service Representative

Pittsburgh, PA

Allegheny Veterinary Associates is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: Starting at $18 per hour, for each hour worked
• This is a full-time position, with a flexibleschedule usually working 4 - 8.5 hour shifts each week and availability needed Monday-Friday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark,preferred
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Allegheny Veterinary Associates?

Allegheny Veterinary Associates is a 3-doctor small animal practice in Pittsburgh, PA, offering a well-rounded caseload that most GPs can't match — wellness and preventive medicine alongside advanced orthopedic surgery (including TPLOs), soft tissue surgery, dentistry, and diagnostics. You'll work alongside a highly respected orthopedic surgeon and a client-focused Medical Director in a fun, no-drama team culture that communicates directly, supports each other, and genuinely enjoys coming to work. No weekends, no on-call, and a built-in early day each week — it's a predictable schedule that respects your time outside of work.

Pittsburgh itself is one of the most underrated cities in the country — distinct neighborhoods, a thriving food and arts scene, easy access to trails and outdoor spaces, and a cost of living that lets you actually enjoy it all. If you want great medicine, real teammates, and a city worth living in, Allegheny Vet is worth a look.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.