Veterinary Receptionist: Compassionate Care Coordinator

Midlothian Animal Clinic, Inc; Virginia (MN); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k retirement options

Life Insurance

Disability coverage

Discounted veterinary care

Teladoc 24/7 access

Job summary

Midlothian Animal Clinic in Virginia is seeking a friendly receptionist to welcome clients, manage a multi-line phone system, schedule appointments, and handle payments in a fast-paced, caring environment.

You will support the clinical team, maintain accurate records, and promote preventive care. The role offers opportunities for growth, a collaborative team, and a commitment to compassionate pet care.

Qualifications

• A passion for providing excellent customer service.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Midlothian Animal Clinic in Virginia is seeking a friendly receptionist to welcome clients, manage a multi-line phone system, schedule appointments, and handle payments in a fast-paced, caring environment.

You will support the clinical team, maintain accurate records, and promote preventive care. The role offers opportunities for growth, a collaborative team, and a commitment to compassionate pet care.