Veterinary Receptionist & Client Services Pro — Cross-Train

Barkfield Animal Hospital; Cumming (GA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision Insurance

401(k) with Company Match

Employee Pet Care Discounts

Flexible scheduling

Career development and ongoing培训

Job summary

Barkfield Animal Hospital in Cumming, GA is seeking a full-time Veterinary Receptionist/Client Service Representative to be the first friendly face for clients and patients. You will manage front-desk tasks, scheduling, and client communications while supporting boarding and kennel as needed.

The role emphasizes exceptional customer service, accuracy in records, and teamwork in a modern, compassionate hospital environment. Weekend availability may be required.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of veterinary, medical, customer service, or reception experience preferred.
• Previous veterinary reception or animal hospital experience is a plus.
• Strong communication and interpersonal skills.
• Comfortable answering phones and interacting with clients in person.
• Tech-savvy and comfortable learning practice management software, email, and digital communication tools.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced veterinary environment.

Responsibilities

• Provide friendly, high-quality customer service with compassion and enthusiasm.
• Greet clients and pets warmly and create a welcoming front-desk experience.
• Answer phones, schedule veterinary appointments, and respond to client questions.
• Collect patient histories and ensure accurate information is documented.
• Check patients in and out and communicate patient needs to the veterinary team.
• Process invoices, payments, estimates, and other financial transactions accurately.
• Determine vaccination, immunization, and wellness status of incoming patients.
• Manage prescription, food, and product requests under veterinarian guidance.
• Accurately enter and update client and patient information in the practice management system.
• Assist with appointment confirmations, reminders, and client follow-up.
• Maintain a clean, organized, professional, and welcoming reception area.
• Communicate effectively with veterinarians, veterinary technicians, assistants, and management.
• Help create a next-level client experience from the first phone call through checkout.
• Assist with the daily care and monitoring of boarding and hospitalized patients.
• Feed, walk, exercise, and provide basic care for boarding pets according to established instructions.
• Monitor pets for changes in appetite, behavior, comfort, or overall condition and communicate concerns to the appropriate team member.
• Assist with safe and compassionate animal handling and restraint when appropriate.
• Help maintain clean, sanitary, organized kennels, runs, treatment areas, and patient spaces.
• Assist with laundry, stocking, cleaning, and other hospital support duties.
• Provide additional support to the veterinary team during busy periods.
• Learn additional hospital and patient-care responsibilities through cross-training.

Skills

Customer service

Multitasking

Communication

Teamwork

Education

High school diploma or equivalent

Tools

Practice management software

Job description

Barkfield Animal Hospital in Cumming, GA is seeking a full-time Veterinary Receptionist/Client Service Representative to be the first friendly face for clients and patients. You will manage front-desk tasks, scheduling, and client communications while supporting boarding and kennel as needed.

The role emphasizes exceptional customer service, accuracy in records, and teamwork in a modern, compassionate hospital environment. Weekend availability may be required.