Experienced Veterinary Receptionist

Innovetive PetCare; Cumming (GA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid PTO

Holidays off

Health Insurance

Job summary

Barkfield Animal Hospital in Cumming, GA, seeks an experienced Veterinary Receptionist / Client Service Representative. You will be the first smile and voice for clients, handling front-desk duties and basic client communication. This full-time role offers growth across boarding, kennel, and patient care operations.

The ideal candidate has 1+ year in veterinary or customer service settings, strong communication, and comfort with practice management software. Weekend availability is a plus.

Qualifications

• High school diploma or equivalent required or preferred.
• Minimum 1 year of veterinary, medical, customer service, or reception experience.
• Previous veterinary reception or animal-hospital experience is a plus.
• Excellent communication and interpersonal skills.
• Comfortable using phones, software, and digital tools.

Responsibilities

• Provide friendly, high-quality customer service with compassion and enthusiasm.
• Greet clients and pets warmly to create a welcoming front-desk experience.
• Answer phones, schedule appointments, and respond to client questions.
• Collect patient histories and document accurate information.
• Check patients in/out and relay needs to the veterinary team.
• Process invoices, payments, estimates, and financial transactions.
• Maintain clean, organized, and welcoming reception areas.

Skills

Customer service

Reception experience

Vet clinic experience

Tech-savvy

Multitasking

Team-oriented

Strong communication

Care for animals

Lift 30–50 lbs

Weekend availability

Education

High school diploma or equivalent

Tools

Practice management software

Email

Digital communication tools

Job description

Experienced Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Cumming, Georgia

Compensation: $14.00 - $16.00 / hour

Description

At Barkfield Animal Hospital, we’re not your average veterinary clinic—we’re a modern, compassionate, and team-driven animal hospital that believes in breaking the mold of impersonal veterinary care. Our mission is to make veterinary visits feel like home for both pets and their humans. Located in the heart of Cumming, GA, our team dreams big, works hard, and supports one another—because together, we excel, grow, and have fun doing what we love.

We’re proud to care for animals of all breeds and species and to welcome humans from all cultures, backgrounds, and beliefs. We create personalized care experiences and strive to exceed expectations—every visit, every time.

We’re looking for an energetic, tech-savvy, animal-loving multitasker to join our team as a Full‑Time Veterinary Receptionist / Client Service Representative. This role is primarily focused on veterinary reception and client service, while also providing opportunities to cross-train and support our boarding, kennel, and patient care operations as needed.

If you enjoy connecting with people, caring for animals, and being part of a team where no two days are exactly alike, this could be the perfect opportunity for you!

What You’ll Do

Client Service and Veterinary Reception

As a Veterinary Receptionist / Client Service Representative, you’ll be the first smile and voice our clients experience. You’ll help create a warm, professional, and efficient experience for every client and patient.

• Provide friendly, high-quality customer service with compassion and enthusiasm
• Greet clients and pets warmly and create a welcoming front‑desk experience
• Answer phones, schedule veterinary appointments, and respond to client questions
• Collect patient histories and ensure accurate information is documented
• Check patients in and out and communicate patient needs to the veterinary team
• Process invoices, payments, estimates, and other financial transactions accurately
• Determine vaccination, immunization, and wellness status of incoming patients
• Manage prescription, food, and product requests under veterinarian guidance
• Accurately enter and update client and patient information in the practice management system
• Assist with appointment confirmations, reminders, and client follow-up
• Maintain a clean, organized, professional, and welcoming reception area
• Communicate effectively with veterinarians, veterinary technicians, assistants, and management
• Help create a next-level client experience from the first phone call through checkout

While reception and client service will be the primary focus of this position, you’ll also have opportunities to cross‑train and provide support to our boarding and kennel operations as needed.

• Assist with the daily care and monitoring of boarding and hospitalized patients
• Feed, walk, exercise, and provide basic care for boarding pets according to established instructions
• Monitor pets for changes in appetite, behavior, comfort, or overall condition and communicate concerns to the appropriate team member
• Assist with safe and compassionate animal handling and restraint when appropriate
• Help maintain clean, sanitary, organized kennels, runs, treatment areas, and patient spaces
• Assist with laundry, stocking, cleaning, and other hospital support duties
• Provide additional support to the veterinary team during busy periods
• Learn additional hospital and patient‑care responsibilities through cross‑training

Note: This is primarily a Veterinary Receptionist / Client Service position. Boarding and kennel responsibilities will be incorporated into the role as needed, with training provided to help you become a versatile member of the Barkfield team.

What We're Looking For

• High school diploma or equivalent
• Minimum 1 year of veterinary, medical, customer service, or reception experience preferred
• Previous veterinary reception or animal hospital experience is a plus
• Strong communication and interpersonal skills
• Comfortable answering phones and interacting with clients in person
• Tech-savvy and comfortable learning practice management software, email, and digital communication tools
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast‑paced veterinary environment
• Team-oriented with a positive, can‑do attitude
• Compassionate toward pets and their people
• Comfortable learning new responsibilities and cross‑training in different areas of the hospital
• Dependable, punctual, and willing to jump in wherever the team needs support
• Comfortable safely handling and caring for dogs and cats
• Ability to lift up to 30–50 lbs. as needed
• Availability to work occasional weekends as needed

This is a full-time position supporting Barkfield’s veterinary reception and client service team, with cross‑training opportunities in boarding and kennel operations.

Our team works together to ensure our clients, patients, and boarding pets receive excellent care throughout their time with us.

What We Offer

We care deeply about our people. When you join Barkfield, you get more than a job—you get a career path, a supportive team, and a mission you’ll be proud of.

Full‑Time Benefits and Perks Include:

• Competitive hourly pay starting at $15/hour, based on relevant work experience
• Paid Time Off (PTO)
• Closed on all federal holidays
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Employee Pet Care Discounts
• Flexible scheduling
• Career development and ongoing training
• Cross‑training opportunities across veterinary reception, boarding, kennel, and hospital operations
• Opportunities for professional growth within veterinary medicine
• Supportive, team‑oriented work environment

Why You’ll Love Working at Barkfield

At Barkfield, we believe veterinary care should be as much about the people as it is about their pets. Our team thrives on trust, kindness, and transparency. We work hard, laugh often, and show up for one another—and for our clients—in all the ways that count.

This is a place where you can be your authentic self, do work that matters, develop new skills, and grow both personally and professionally.

If you’re looking for a Full‑Time Veterinary Receptionist or Client Service Representative position where you can build relationships with clients, care for animals, learn more about veterinary medicine, and become a versatile member of a supportive team, we’d love to meet you!