Client Service Representative

Cat Care Clinic of Naples; Naples, Northern (FL, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Paid holidays

Paid health insurance

SIMPLE IRA retirement plan with_emloyÄ

Job summary

Cat Care Clinic of Naples is seeking a Client Service Representative to welcome clients and their cats with warmth and professionalism. You will answer phones, discuss appointments and services, and coordinate with the veterinary team to keep patient flow smooth.

The role emphasizes a calm, friendly front desk presence, learning about feline medicine, and contributing ideas to improve the client experience. Compensation reflects experience and cat-focused care in Naples.

Qualifications

• Welcomes clients and their cats with warmth and professionalism.
• Communicates clearly about appointments, services, and questions.
• Keeps the front desk organized and welcoming.
• Assists the veterinary team to maintain smooth patient flow.

Responsibilities

• Welcome clients and their cats with warmth, professionalism, and genuine care.
• Answer phones and confidently discuss appointments, services, and questions.
• Coordinate with the veterinary team to keep appointments and patient flow moving.
• Maintain a polished, organized reception area and learn about feline medicine.

Skills

Customer service

People skills

Communication

Team player

Job description

At Cat Care Clinic of Naples, cats aren’t part of what we do. They’re all we do. Since 1997, we’ve been Southwest Florida’s only cat-exclusive veterinary hospital, on a mission to become the premier destination for feline medicine in our community. We’re looking for a Client Service Representative who wants to help us build something better than ordinary.

Our front desk is a critical part of the experience we create for every client and every cat. As a Client Service Representative, you’ll be the first person many of our clients meet, and your ability to create a calm, welcoming, and knowledgeable experience will set the tone for everything that follows. This is far more than a front-desk position.

The Kind of Place You’ve Been Looking For

Feline-only. Team-first. Beyond ordinary.

This is front-of-house work with real purpose. You’ll work exclusively with cats, as part of a team that genuinely supports one another and takes pride in raising the bar. Here’s what sets the role apart:

• Feline-only medicine, working exclusively with cats
• Closed weekends and all major holidays, so your time off is truly yours
• The chance to help build a practice that sets the standard for feline care
• A team that values excellence and supports one another

What You’ll Do

You’ll be the welcoming heart of the hospital, keeping every visit calm and every client cared for:

• Welcome clients and their cats with warmth, professionalism, and genuine care
• Answer phones and communicate confidently about appointments, services, and questions
• Coordinate with the veterinary team to keep appointments and patient flow moving smoothly
• Maintain a polished, organized, and welcoming reception area
• Learn about feline medicine so you can confidently represent the care we provide
• Contribute ideas that improve the client and patient experience

Who You Are

You’re a warm, dependable people-person who loves cats and cares about getting the details right. You are:

• A genuine cat person who understands that cats have unique needs and personalities
• Warm, approachable, and naturally good with people
• Exceptionally dependable, organized, and detail-oriented
• Calm and compassionate with worried or emotional clients
• A strong communicator in person, by phone, and in writing
• A team player who takes pride in being part of something better than ordinary

Veterinary reception experience is a plus, but we’ll train the right person. A great attitude, a strong work ethic, and a desire to learn matter most.

Valued From the First Hello

The person at our front desk shapes every client’s first and last impression, and we recognize how much that matters. Your pay reflects the experience you bring:

• $17 to $20 per hour, based on experience

Benefits to Support Your Career and Your Life

• Paid Time Off
• Paid holidays
• Paid health insurance
• SIMPLE IRA retirement plan with employer match

Live and Work in Naples

Naples is one of Southwest Florida’s most sought-after places to live, and it’s easy to see why. Picture white-sand beaches and warm Gulf water just minutes from the hospital, near year-round sunshine, a celebrated dining and arts scene, world-class golf, and an unhurried, outdoor-centered way of life. It’s a rare place where a rewarding career and a genuinely good life grow side by side.