Veterinary Receptionist / Client Service Representative

Western-Veterinary-Partners-1; Woodland (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with company match

Paid time off

Job summary

Woodland Veterinary Hospital is seeking an outgoing Client Service Representative to be the welcoming face of the hospital. You will create exceptional client experiences, manage appointments, handle phones, process transactions, and support clients with information about services.

Part-time or full-time scheduling options are available. Full-time candidates should have at least two years of veterinary experience. A comprehensive benefits package is described in the posting.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role is required.
• Full-time candidates should have at least two years of veterinary experience.
• Part-time candidates with strong customer service experience are welcome.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.

Responsibilities

• Greet clients and serve as the welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and payments.
• Provide information about services and offerings to clients.

Skills

Multi-line phone

Verbal communication

Written communication

Organization

Time management

Appointment scheduling

Payments processing

Team collaboration

Calm under pressure

Job description

Veterinary Receptionist / Client Service Representative

Woodland Veterinary Hospitalis seeking an outgoingClient Service Representativeto serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $20 - $25 per hour, for each hour worked
• This position offers part-time or full-time scheduling options. We are open to a part-time team member with strong customer service experience and a willingness to learn, as well as an experienced veterinary professional seeking a full-time opportunity. Full-time candidates should have at least two years of veterinary experience. Flexibility throughout the week, including Saturday and Sunday is preferred.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role is required
• We are open to candidates with strong customer service experience and an interest in veterinary medicine for part-time opportunities. Full-time candidates should have at least two years of veterinary experience.
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

About us:

Woodland Veterinary Hospital has been caring for pets and the people who love them for more than 50 years. What began as a small clinic in 1975 has grown into a trusted, full-service veterinary hospital serving Woodland and the surrounding communities.

Today, our 11,000-square-foot campus is home to a collaborative team of 9 veterinarians and over 40 veterinary support professionals, all dedicated to providing compassionate, personalized care. From wellness visits to urgent care and boarding, we're proud to offer a wide range of services in one place, including access to advanced diagnostics and board-certified specialists.

While we've grown over the years, our mission has stayed the same: to treat every pet like family and build lasting relationships with the clients we serve. We're proud of our deep roots in the community and the legacy of care we continue to build every day.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20 - $25 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.