Veterinary Receptionist / Client Service Representative

Littleton West Animal Hospital; Littleton (CO); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability

EAP

401k match

Paid time off

Job summary

Littleton West Animal Hospital is seeking a friendly Veterinary Receptionist / Client Service Representative in Littleton, CO. The role focuses on greeting clients, managing appointments, handling phone calls, and guiding clients about our services.

The position offers a full-time or part-time schedule with a flexible week and rotating Saturdays. We provide a comprehensive benefits package and a supportive team environment for a candidate with strong organizational and communication skills.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients; strong communication and organizational skills.

Responsibilities

• Greet clients and provide friendly, professional service.
• Manage appointments and daily patient flow.
• Answer multi-line phones and assist in-person clients.
• Process transactions and maintain financial records.
• Support clients with information about services.

Skills

Customer service

Front desk

Multi-line phones

Communication

Payment processing

Scheduling

Team player

Job description

Veterinary Receptionist / Client Service Representative

Littleton, CO

Littleton West Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 18 - $21 per hour, for each hour worked
• This is a full-time or part-time position, with a flexible schedule and availability needed Monday-Friday with a rotating Saturdays.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Littleton West Animal Hospital?

Littleton West Animal Hospital is dedicated to providing compassionate and comprehensive veterinary care. Our experienced team, including two dedicated DVMs, ensures every visit is as comfortable as possible for our patients. We take a Fear Free approach, creating a stress-free, calm, and comfortable environment to help reduce anxiety and make each visit a positive experience for both pets and their families.

We offer a wide range of services, from routine check-ups and vaccinations to advanced diagnostic and surgical procedures. Our state-of-the-art facility is equipped with the latest technology to provide the highest standard of care. We pride ourselves on delivering top-notch veterinary services in a friendly and supportive environment, fostering both personal and professional growth.

Pay Range

$18 - $21 USD

Littleton West AH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.