Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Fairmont (WV); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Employee Assistance Program (EAP)

Job summary

Fairmont Veterinary Hospital in Fairmont, WV is seeking an experienced Veterinary Receptionist / Client Service Representative to greet clients and manage daily operations at the front desk. You will handle phone calls, appointments, payments, and client education with empathy, triage capability, and meticulous organization to ensure smooth clinic flow and exceptional patient care.

Experience in customer service or veterinary front desk is preferred; full-time or part-time with a flexible

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary or healthcare-related front desk experience strongly preferred
• Basic veterinary knowledge — understanding of common conditions, preventative care protocols, and appointment types — is a significant advantage in this role

Responsibilities

• Serve as welcoming face of the hospital and manage front-desk operations
• Handle multi-line phone system and in-person client interactions
• Schedule appointments and coordinate calendars
• Process payments and maintain financial records
• Provide compassionate client service and education about services

Skills

Customer service

Reception

Front desk

Pulse software

Veterinary knowledge

Multi-line phones

Organization

Scheduling

Payment processing

Team collaboration

Tools

Pulse

Practice management

Job description

Veterinary Receptionist / Client Service Representative

Fairmont Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.

What sets this role apart is the expectation of genuine veterinary knowledge — you'll be the first point of contact for clients navigating everything from routine wellness visits to urgent calls, and yourability to triage with confidence, explain preventative care clearly, and handle emotionally sensitive situations with empathy and professionalism will make a real difference in the lives of our clients and their pets.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused environment. Prior veterinary experience or a strong baseline of medical knowledge is highly valued here — this is not a typical front desk role.

Schedule and compensation:

• Compensation: $14.50 - $16.00 per hour, for each hour worked
• This is afull-time or part-time positionwith a flexible schedule, Monday–Friday with one rotating Saturday every 4–6 weeks. No on-call or emergency hours.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary or healthcare-related front desk experience strongly preferred
• Basic veterinary knowledge — understanding of common conditions, preventative care protocols, and appointment types — is a significant advantage in this role
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Pulse, preferred
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Fairmont Veterinary Hospital?

Fairmont Veterinary Hospital, established in 1979, is a full-service small animal practice located in Fairmont, WV, with a long-standing reputation as a trusted provider of veterinary care in the community. Our hospital offers a comprehensive range of services — including digital X-rays, ultrasound, laser therapy, orthopedic and general surgery, dental care, and on-site laboratory testing — backed by an experienced team of six veterinarians and support staff who are genuinely dedicated to treating every patient with the same care and compassion they'd give their own.

With a strong emphasis on preventative medicine, exceptional client education, and a collaborative team culture, Fairmont Veterinary Hospital is a place where your hospitality skills and veterinary knowledge will be valued equally — and where the work you do at the front desk truly matters.

Pay Range

$14.50 - $16 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.