Veterinary Receptionist / Client Service Representative

Alpine Animal Clinic; Helena (MT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Alpine Animal Clinic in Helena, Montana is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will create exceptional client experiences, manage appointments and daily patient flow, and support clients with information about our services.

Ideal candidates are outgoing, detail-oriented, highly organized and comfortable in a team-focused customer service environment.

Qualifications

• 3+ years in customer service or front-desk role.
• Previous veterinary receptionist or healthcare front-desk preferred.
• Proficiency in multi-phone line systems and in-person client service.
• Strong verbal and written communication; compassionate, professional service.

Responsibilities

• Greet clients and serve as welcoming face of the hospital.
• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and maintain financial records.
• Provide information about services and options to clients.

Skills

Multi-line phone handling

Verbal communication

Written communication

Appointment scheduling

Payment processing

Team collaboration

Job description

Veterinary Receptionist / Client Service Representative

Helena, MT

Alpine Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - $20 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday with a rotating weekend and evening shift once a month.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose Alpine Animal Clinic?

Alpine Animal Clinic in Helena, Montana, is dedicated to providing compassionate and comprehensive veterinary care for pets in a welcoming and state-of-the-art facility. Our experienced team is committed to delivering high-quality medical services tailored to each pet's individual needs, ensuring their health and well-being are prioritized. With a focus on client education and communication, we strive to empower pet owners to make informed decisions about their furry companions' care.

Pay Range

$17 - $20 USD

Alpine Animal Clinic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.