Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Helena (MT); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Employee Assistance Program

Job summary

Alpine Animal Clinic in Helena, Montana, is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow in a fast-paced hospital.

You will handle multi-line phones, process transactions, provide essential information about our services, and work with a compassionate, team-oriented staff to deliver outstanding client experiences.

Qualifications

• 3+ years in customer service or front desk roles.
• Experience in veterinary reception or healthcare front desk preferred.
• Strong communication and organizational skills.

Responsibilities

• Greet clients and provide exceptional service.
• Manage appointments and daily patient flow.
• Answer multi-line phone system and assist in person.
• Process transactions and maintain records.
• Provide information about services.

Skills

Phone line management

Verbal communication

Written communication

Compassionate client service

Appointment scheduling

Payment processing

Team collaboration

Job description

Alpine Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $17 - $20 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday with a rotating weekend and evening shift once a month.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose Alpine Animal Clinic?

Alpine Animal Clinic in Helena, Montana, is dedicated to providing compassionate and comprehensive veterinary care for pets in a welcoming and state-of-the-art facility. Our experienced team is committed to delivering high-quality medical services tailored to each pet's individual needs, ensuring their health and well-being are prioritized. With a focus on client education and communication, we strive to empower pet owners to make informed decisions about their furry companions' care.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17—$20 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.