Veterinary Receptionist / Client Service Representative

Los Gatos Dog & Cat Hospital; Los Gatos (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Job summary

Los Gatos Dog & Cat Hospital is seeking an outgoing Client Service Representative to be the welcoming face of our hospital, delivering compassionate customer service, managing appointments and daily patient flow, handling multi-line phones and in-person interactions, and supporting clients with essential information about our services.

You will process payments, provide information about our services, and collaborate with a team to maintain an organized, friendly environment for pets and their

Qualifications

• 2+ years in customer service, reception, or client-facing roles (front-desk preferred).
• Experience in veterinary receptionist or healthcare front-desk is preferred.
• Strong verbal and written communication, organization, and calendar management.

Responsibilities

• Greet clients and be the welcoming face of the hospital.
• Manage appointments and daily patient flow; handle multi-line phones and in-person interactions.
• Process transactions and assist clients with information about services.
• Collaborate with the team to deliver exceptional client experiences.

Skills

Client-facing service

Phone handling

Scheduling

Team collaboration

Communication

Organization

Payment processing

Job description

Veterinary Receptionist / Client Service Representative

Los Gatos Dog & Cat Hospital is seeking an outgoingClient Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 24 - $26 per hour, for each hour worked
• This is a full-time position, with a 5 /8 schedule and availability needed Monday through Friday and every Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of UnitedHealthcare or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match starting in 2027
• Paid time off in accordance with site policy and applicable law
• Our break room is well stocked with your favorite treats and drinks!

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Los Gatos Dog & Cat Hospital is a full-service veterinary medical facility located in the heart of Los Gatos, CA. Our 8-doctor team has been a trusted partner in the community for decades, providing exceptional care for pets and peace of mind for the people who love them. We are passionate about promoting responsible pet ownership, preventive health care, and educating clients to support lifelong well-being for their pets.

As an accredited American Animal Hospital Association (AAHA) practice, we uphold high standards of patient care, safety, and client service. Our hospital is well-equipped with modern diagnostic tools and surgical capabilities, and we take pride in offering a wide range of services to support pets at every stage of life.

We value collaboration, professional growth, and a supportive team environment where everyone contributes to delivering excellent care.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$24 - $26 USD

Los Gatos Dog & Cat Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.