Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Cincinnati (OH); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid time off

Job summary

Lewis Animal Hospital in Cincinnati, OH, is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow with compassionate service. This part-time role offers a weekend-free schedule and a competitive hourly rate.

The position requires 3+ years in customer service or front-desk roles, preferably in veterinary settings, with strong communication and organizational skills.

Qualifications

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare front-desk experience preferred
• Proficiency in multi-phone line systems while assisting in-person clients
• Experience working with veterinary practice management software, especially [insert software], preferred
• Excellent verbal and written communication skills
• Ability to provide compassionate, professional service to clients during routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Responsibilities

• Greet clients warmly and serve as the welcoming face of the hospital
• Manage appointments and daily patient flow
• Handle multi-line phone system and in-person interactions
• Process transactions accurately
• Support clients with information about services and policies

Skills

Multi-line phone management

Veterinary software

Excellent communication

Front-desk customer service

Organization & time management

Payment processing

Team collaboration

Calm under pressure

Tools

Practice management software

Job description

Veterinary Receptionist / Client Service Representative

Lewis Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17-18 per hour, for each hour worked
• This is a part-time position, with availability needed Wednesday, Thursday, and Friday, all day. No weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially [insert software], preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Us?

Lewis Animal Hospital is a two-doctor small animal veterinary clinic in Cincinnati, Ohio, that has proudly served the community for over 100 years. While we honor our longstanding tradition of compassionate, high-quality veterinary care, what truly sets us apart is our exceptional team. We've cultivated a fun, welcoming, and collaborative culture where doctors, technicians, assistants, and client service representatives genuinely enjoy working together and supporting one another. This strong sense of teamwork translates into personalized care, lasting relationships with our clients, and comprehensive preventive, medical, surgical, and diagnostic services that help pets live long, healthy lives.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$17 - $18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.