Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Batavia Township (OH); On-site; USD 18,000 - 21,000; Part time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Employee Assistance Program (EAP)

Life insurance

Disability

Job summary

Hillside Small Animal Hospital in Batavia, OH is seeking a Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, and handle multi-line phones. You will process payments and support clients with information about services in a fast-paced, team-oriented setting.

Ideal candidates have 1+ year of customer service, veterinary front-desk experience, and proficiency with EzyVet.

Qualifications

• 1+ years of customer service/front-desk experience.
• Experience in a veterinary setting preferred.
• Proficiency with veterinary practice software, especially EzyVet.
• Excellent verbal and written communication; compassionate service.

Responsibilities

• Greet clients and coordinate the check-in process.
• Manage appointments and patient flow throughout the day.
• Handle multi-line phones and in-person interactions.
• Process payments and maintain financial records.

Skills

Customer service

Front desk

Multi-line phones

Communication skills

Team collaboration

Payment processing

Organizational skills

Tools

EzyVet

Job description

Veterinary Receptionist / Client Service Representative

Batavia, OH

Hillside Small Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 13 - $15 per hour, for each hour worked
• This is a part-time position, with availability needed Monday-Friday, and every other Saturday .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially EzyVet, highly preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Hillside Small Animal Hospital is a full-service companion animal practice serving Batavia and Cincinnati’s east side suburbs. Our hospital focuses exclusively on dogs and cats, combining family-oriented, relationship-based care with modern medical expertise. We are committed to supporting pets through every stage of life, with an emphasis on preventive care, client education, and personalized treatment plans. We also offer comprehensive dentistry care, complete with digital dental radiographs, as well as soft tissue and orthopedic surgery, such as cruciate repair and fracture plating. Our dedicated team—comprised of two veterinarians, four registered technicians, and experienced support staff is known for our clear communication and for delivering “star treatment” compassion to all of our patients.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$13 - $15 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.