Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Louisville (KY); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Employee Assistance Program (EAP)

Job summary

Crescent Hill Animal Hospital is seeking a friendly Veterinary Receptionist to join our team as the welcoming face of the hospital. In this fast-paced role, you will manage appointments, assist clients in person and over the phone, process transactions, and support clients with information about our services.

Ideal candidates are organized, team-oriented, and possess strong communication skills. Prior veterinary experience is not required; emphasis is on people skills and a genuine love for

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role required.
• Previous veterinary or healthcare front desk experience is a plus but not required; strong customer service backgrounds from other high-volume settings are valued.
• Proficiency with multi-line phone systems and scheduling coordination preferred.

Responsibilities

• Serve as the welcoming face of Crescent Hill Animal Hospital.
• Manage appointments and daily patient flow; handle front desk operations.
• Respond to in-person and phone inquiries with professional, compassionate service.
• Process transactions accurately and maintain financial records.
• Support clients with information about services and care options.
• Collaborate with a close-knit team to maintain a calm, efficient front desk.

Skills

Customer service

Multi-line phone

Scheduling

Payment processing

Emotional intelligence

Team player

Tools

Cornerstone PMS

Job description

Veterinary Receptionist / Client Service Representative

Crescent Hill Animal Hospital is seeking an outgoing Veterinary Receptionist to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. At Crescent Hill, our front desk team is the heartbeat of the practice — the first voice clients hear and the last face they see, and we take that seriously.

Ideal candidates are friendly, mature, detail-oriented, highly organized, and thrive in a team-focused environment. Prior veterinary experience is not required — we value people skills, emotional intelligence, and a genuine love for animals above all else. If you have a background in high-volume customer service and you're looking for a workplace where you'll actually want to stay, we'd love to meet you.

Schedule and compensation:

• Compensation: $15.00 – $17.00 per hour, for each hour worked
• This is afull-time position, with a4 x 10 schedule, Monday–Friday.No weekends and no on-call requirements.

Full-time Benefits Package:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k — with company match beginning 2027
• Paid time off in accordance with site policy and applicable law

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role required
• Previous veterinary or healthcare-related front desk experience is a plus — but not required; strong customer service backgrounds from high-volume retail, hospitality, or boarding environments are equally valued
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience with scheduling and coordinating appointments preferred
    • Cornerstone PMS experience a bonus
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service during both routine interactions and emotionally sensitive situations
  • Strong organizational and time management skills
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and genuine willingness to collaborate with a close-knit team
  • Ability to remain calm, professional, and solution-oriented during busy periods
  • Maturity, emotional intelligence, and a kind, drama-free approach to teamwork

Why choose Crescent Hill Animal Hospital?

Crescent Hill Animal Hospital is a Fear Free certified small animal practice with over 35 years of history in the heart of Louisville's beloved Crescent Hill neighborhood — just two miles from downtown, surrounded by great restaurants, independent shops, and a community that has trusted this clinic for decades. Crescent Hill is the kind of place people join and genuinely don't leave.

Our 4-doctor team offers a full range of services including wellness, soft tissue surgery, dentistry with digital dental radiographs, laser therapy, and in-house diagnostics — all in a Fear Free certified environment where every patient interaction is handled with care and intention. No weekends, no on-call, a walkable neighborhood setting, and a close-knit team of 14 that includes three resident clinic cats (Marvin, Marsha, and Pixie, if you were wondering).

We're also growing — new equipment, a 4th exam room on the way, and a team culture where every person is visible, valued, and set up to succeed. Most of our back-of-house team started at the front desk — so if you're looking for a place with a real internal growth pathway, this is it. If you want to matter where you work, and you want your coworkers to feel like real people rather than just colleagues, Crescent Hill is worth a conversation.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15 - $17 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.