Veterinary Receptionist / Client Service Representative

Four Paws at Four Points; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance (Medical, Dental, and

Life Insurance and Disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Job summary

Four Paws at Four Points Veterinary Hospital in Austin, TX is seeking an outgoing Client Service Representative to warmly welcome clients. The role involves managing appointments, daily patient flow, and handling phones and in-person interactions while delivering compassionate, informative service.

Ideal candidates are detail-oriented, organized, team-focused, and able to thrive in a fast-paced client service environment.

Qualifications

• 1+ year of customer service, front-desk, or reception experience.
• Veterinary receptionist or healthcare front-desk experience preferred.
• Ability to provide compassionate, professional service in routine and emotionally sensitive situations.

Responsibilities

• Manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and provide essential service information to clients.

Skills

Customer service

Reception

Phone handling

Team player

Job description

Veterinary Receptionist / Client Service Representative

Austin, TX

Four Paws at Four Points Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation :

• Compensation: $18-$20 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Friday & rotating Saturdays.

Full-Time Benefits Package *

• Health Package: Medical, Dental, and Vision Insurance (with HSA options)
• Life Insurance and Disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

Minimum Qualifications and Skill Set :

• 1+ of experience in a customer service, reception, or client-facing role required
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why Choose Four Paws?

At Four Paws @ Four Points Veterinary Hospital, you'll join a thriving 3-doctor, small animal practice where exceptional medicine, collaboration, and compassion come together. Our team is dedicated to providing outstanding medical and surgical care, meaningful client education, and an exceptional experience for every patient and pet owner who walks through our doors.

What truly sets us apart is our people. Led by a highly experienced, veterinary team, we foster a supportive, inclusive culture where team members are respected, encouraged to grow, and empowered to make a difference every day. We believe the best patient care starts with strong teamwork, genuine relationships, and a shared passion for animals. As one of the highest-rated veterinary hospitals in Austin, you'll have the opportunity to practice high-quality medicine alongside experienced professionals in a positive, collaborative environment where pets are treated like family and employees are valued as an essential part of our success.

If you're looking for a hospital where great medicine meets a great team, Four Paws @ Four Points is the place to grow your career.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18 - $20 USD

Four Paws at Four Points is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.