Veterinary Receptionist/ Client Service Representative

Western Veterinary Partners; Troutdale (OR); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability

401k with company match

Paid time off

Employee Assistance Program (EAP)

Personal pet discount

Job summary

Paws & Claws Pet Medical Center in Troutdale, OR is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and support daily operations. You will manage appointments, answer multi-line phones, handle transactions, and provide information about our services.

Ideal candidates are friendly, detail-oriented, and organized, thriving in a team-focused environment. This full-time role offers comprehensive benefits and a Monday–Friday schedule with no weekends.

Qualifications

• 2+ years in customer service, reception, or client-facing roles.
• Veterinary receptionist or healthcare front-desk experience preferred.
• Strong verbal and written communication and compassionate service.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to process payments and maintain records.

Responsibilities

• Serve as the welcoming face of the hospital and deliver exceptional client experiences.
• Manage appointments and daily patient flow to ensure smooth operations.
• Handle multi-line phone system and in-person client interactions.
• Process transactions and support clients with information about services.

Skills

Customer service

Front desk

Phone systems

Scheduling

Cash handling

Communication

Tools

POS system

Job description

Paws & Claws Pet Medical Center is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $19-24 per hour, for each hour worked
• This is a flexible position, with a flexible schedule and availability needed Monday-Friday, no weekends!

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team

Why choose us?

Located in the heart of Troutdale, Oregon, Paws & Claws Pet Medical Center provides compassionate, high-quality care in a warm and welcoming environment. Our team includes 3 doctors and 2 CVTs, working together to deliver personalized preventive and advanced care for every pet.

We value true work-life balance — encouraging PTO and sick days so you can bring your best self to work! We're looking for a motivated, positive technician who’s excited about veterinary medicine and ready to grow with a supportive team.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$19—$24 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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