Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Life insurance

EAP

401k with company match

Paid time off

Pet discount

Job summary

Del Norte Animal Clinic in Albuquerque seeks a friendly Veterinary Receptionist / Client Service Representative to welcome clients, manage appointments, patient flow, and handle phones and in-person interactions.

You will process transactions and support clients with essential service information, thriving in a fast-paced, team-oriented environment as a dependable front-desk presence at our AAHA-accredited clinic.

Qualifications

• 1+ years in customer service, reception, or client-facing roles.
• Vet receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system and assist in person.

Responsibilities

• Greet clients warmly and manage appointments and daily patient flow.
• Handle multi-line phones and in-person interactions with professionalism.
• Process transactions and maintain financial records accurately.
• Provide compassionate, informative support about services and policies.

Skills

Customer service

Front desk

Multi-line phones

Verbal & written comms

Scheduling

Payments processing

Team player

Tools

Practice management software

Job description

Del Norte Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $15-19 per hour, for each hour worked
• This is a flexible, full-time, or part-time position, with 8-hour shifts and availability needed Monday-Saturday. Saturday mornings are required.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k - with company match beginning 2027
• Paid time off in accordance with site policy and applicable law
• Generous Personal pet discount
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially [insert software], preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Grow Your Veterinary Career with Us!

At Del Norte Animal Clinic, every team member makes a difference. As an AAHA-accredited hospital since 1968, we\'re committed to high-quality medicine, teamwork, and helping our staff grow. You\'ll gain experience with a variety of cases while working alongside a supportive team in a well-equipped hospital.

When you\'re off the clock, enjoy everything Albuquerque has to offer—from hiking and mountain views to incredible food and over 300 sunny days each year.

If you\'re ready to learn, grow, and love where you work, apply today!

This is a good-faith estimate based on the role\'s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15—$19 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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