Veterinary Assistant / Client Service Representative

Western Veterinary Partners; Raleigh (NC); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

North Hills Animal Hospital & Resort in Raleigh, NC seeks an outgoing Client Service Representative to be the welcoming face of our hospital. You will manage appointments, answer calls, and assist clients with services in a fast-paced, compassionate environment.

The role offers part-time hours (20–30/week) with shifts including mornings and weekends, a $16–$18 hourly rate, and a comprehensive benefits package for eligible staff. A supportive team and opportunities for growth are provided.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency in managing a multi-line phone system while assisting in-person clients.
• Excellent verbal and written communication skills.
• Ability to provide compassionate, professional service in routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.

Responsibilities

• Greet clients warmly and manage in-person and phone interactions.
• Schedule appointments and coordinate calendars to optimize patient flow.
• Process payments and maintain accurate financial records.
• Provide information about services and support clients with their needs.

Skills

Customer service

Front desk

Phone system

Avimark

Communication skills

Scheduling

Payment processing

Team player

Empathy

Tools

Avimark

Job description

North Hills Animal Hospital & Resort is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, self-motivated, and thrive in a team-focused customer service environment where initiative and attention to detail are valued every single day.

Schedule And Compensation

• Compensation: $16.00 – $18.00 per hour, for each hour worked
• Schedule: This is a part-time position (20–30 hours per week) with a flexible schedule and availability needed Monday–Sunday.
  • Shifts vary and can range from 7:20 AM–6:00 PM, 12:00–6:00 PM, 7:20 AM–1:00 PM, and others depending on daily needs.
  • Weekend availability is required for 1–2 short shifts per month (Saturday and Sunday, approximately 5:00–6:00 PM).
  • No on-call requirements.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose North Hills Animal Hospital & Resort?

Since 1945, North Hills Animal Hospital & Resort has proudly served the Raleigh community, providing exceptional medicine with genuine compassion and integrity. Our modern, beautifully designed facility offers a full range of services including wellness care, dentistry, soft tissue surgery, boarding, and grooming.

We’re a full-service hospital that’s growing, and we take pride in our team’s dedication to quality medicine, efficiency, and communication. With a long-standing reputation for excellence and a focus on work-life balance, we offer an environment where veterinary professionals can thrive and build lasting careers.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16—$18 USD

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. This position is also eligible for bonus and incentive compensation, the terms of which will be provided at the time of offer. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$16—$18 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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