Veterinary Receptionist / Client Service Representative

Western Veterinary Partners; Santa Monica (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Santa Monica Veterinary Group in Santa Monica, CA is seeking an outgoing Veterinary Receptionist / Client Service Representative to welcome clients and support our hospital team. In this full-time role with a 4/10 schedule, you will manage appointments, multi-line phones, daily patient flow, process transactions, and provide information about our services with compassion and professionalism.

Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a fast-paced, team-driven

Qualifications

• 1+ years of experience in a customer service or reception role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Ability to provide compassionate, professional service to clients during routine and emotionally sensitive situations.
• Strong organizational and time management skills.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.

Responsibilities

• Welcome clients and support hospital operations.
• Schedule appointments and manage daily patient flow.
• Handle multi-line phones and in-person interactions.
• Process transactions and maintain financial records.
• Provide information about services and assist clients with compassion.

Skills

Multi-line phones

Verbal and written communication

Compassionate service

Organizational skills

Appointment scheduling

Payment processing

Team collaboration

Calm under pressure

Job description

Santa Monica Veterinary Group is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule And Compensation

• Compensation: $21.50 - 23.50 per hour for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Mondays, Thursdays, Fridays, and Sundays.

Full-time Benefits Package*

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance
• Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum Qualifications And Skill Set

• 1+ years of experience in a customer service or reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Santa Monica Veterinary Group is seeking compassionate, dependable support staff to join our doctor-led hospital providing general practice, urgent care, and emergency services. Our support team plays a vital role in delivering exceptional patient care and client experience in a fast-paced, collaborative environment where every position matters. We pride ourselves on maintaining an inclusive, team-driven culture with no cliques and a true “everyone steps up” mindset. Ideal candidates are reliable, detail-oriented professionals who thrive in dynamic settings, communicate confidently with clients, and are passionate about animal welfare. We offer a supportive workplace culture, opportunities for cross-training and growth, exposure to a diverse case load, flexible scheduling, and leadership that prioritizes transparency, respect, and open communication. If you’re looking for a hospital where your contributions are valued and your development is encouraged, we would love to meet you.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$21.50—$23.50 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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