Veterinary Receptionist / Customer Service Representative

Western Veterinary Partners; Fountain Hills (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program

401k options

Paid time off

Personal pet discount

Uniform allowance

Job summary

El Dorado Animal Hospital in Fountain Hills, AZ seeks an outgoing Client Service Representative to greet visitors warmly and support the veterinary team. You will schedule appointments, assist clients in person and on the phone, and handle transactions with care.

This full‑time role features a 4/10 schedule with weekend rotation. Ideal candidates have 3+ years of client service and veterinary exposure, outstanding communication, and teamwork.

Qualifications

• 3+ years of client service experience.
• Previous veterinary experience is required.
• Proficiency in customer service, communication, and multitasking.

Responsibilities

• Schedule and manage the flow of appointments.
• Provide empathetic customer service to in‑person clients and callers.
• Process financial transactions.
• Answer inquiries and provide information about services offered.
• Work in a fast-paced environment with a multi-line phone system.

Skills

Client service

Multitasking

Communication

Job description

El Dorado Animal Hospital is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi‑tasking between a multi‑line phone system and in‑person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast‑paced customer service who are friendly and outgoing, detail‑oriented, excellent at multitasking, and committed to contributing to a team‑focused environment.

This is a full‑time position, with a 4/10 schedule and availability needed Monday‑Saturday. Rotating or intermittent weekends.

Full‑time benefits and compensation

• Compensation: $18-24 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum Qualifications And Skill Set

• 3+ years of client service experience
• Previous veterinary experience is required
• Proficiency in the following skills
  • Customer service and client communication
  • Prioritizing and managing multiple responsibilities in a fast‑paced environment
  • Working independently and as part of a team
  • Reliability and punctuality
  • Adapting to feedback and being coachable

Ready to Advance Your Career?

El Dorado Animal Hospital, situated in Fountain Hills, Arizona, is dedicated to providing top‑notch veterinary care for pets in a compassionate and welcoming environment. With a team of 3 skilled veterinarians and caring staff, we offer a wide range of services tailored to meet the individual needs of every patient. From routine check‑ups and vaccinations to advanced diagnostics, dentistry, and surgical procedures, El Dorado Animal Hospital prioritizes the health and well‑being of pets while fostering strong bonds with their owners. As a trusted partner in pet healthcare in the local community, they strive to ensure every pet receives the highest standard of care and attention.

#SPO

This is a good‑faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$18-$24 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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