Veterinary Receptionist & Client Care Specialist

Petparadiseresort; Jacksonville (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Complimentary Pet Day Camp – Bring你的狗与

30 Days of Complimentary Pet Boarding

On-demand pay with DailyPay

Discounted Veterinary Care and Groomer

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off

401(k) with Company Match

Health, Dental and Vision Insurance

Job summary

NewDay Veterinary Care in Jacksonville at Pet Paradise is hiring a Veterinary Receptionist to join our fast-paced clinic. This role blends front desk duties with light veterinary support, patient handling, exam-room prep, and basic animal care.

You will greet clients, manage appointments, process payments, and keep medical records current, while supporting a teamwork-driven environment with excellent communication.

Qualifications

• Preferred knowledge, skills and abilities include excellent customer service and organizational skills with professional phone etiquette.
• Reliable and flexible to resort schedule needs including weekends and holidays.
• Light veterinary assistant or technician experience is a plus.
• Comfort around dogs and cats of all sizes, plus strong communication and multitasking abilities.
• Ability to handle a high volume of calls with accuracy and maintain scheduling systems.

Responsibilities

• Greet clients and their pets warmly upon arrival and provide a positive, professional first impression.
• Escort clients and their pets into exam rooms and communicate effectively with veterinary staff to ensure smooth patient flow and timely care.
• Check clients in and out, process payments, and maintain accurate records in the system.
• Collect and update patient information to ensure medical records are current.
• Answer and direct multiple phone lines promptly and courteously.
• Handle client inquiries regarding services, products, or general pet care information.
• Assist with prescription refills and relay information between clients and the veterinary team as needed.
• Maintain the cleanliness and organization of the reception area and exam rooms.
• Assist with pet supply purchases (supplements, grooming items, over the counter treatments, or other items).
• Support the team with daily administrative or client services tasks as needed.

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Vet assistant experience

Communication skills

Computer proficiency

Scheduling systems

Job description

NewDay Veterinary Care in Jacksonville at Pet Paradise is hiring a Veterinary Receptionist to join our fast-paced clinic. This role blends front desk duties with light veterinary support, patient handling, exam-room prep, and basic animal care.

You will greet clients, manage appointments, process payments, and keep medical records current, while supporting a teamwork-driven environment with excellent communication.