Veterinary Receptionist

Petparadiseresort; Saint Augustine (FL); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Complimentary Pet Day Camp – Bring你的狗到

30 Days of Complimentary Pet Boarding

On-demand pay with DailyPay

Discounted Veterinary Care and Groomin

Dog/Cat Adoption Assistance

Fitness Reimbursement

Paid Time Off (both full-time and part

401(k) with Company Match

Health, Dental and Vision Insurance (f

Job summary

NewDay Veterinary Care is seeking a Veterinary Receptionist for our Jacksonville Airport clinic. The role combines front desk responsibilities with light veterinary technician support, including assisting with patient handling, exam room preparation, and basic animal care tasks as needed.

The ideal candidate is compassionate, organized, customer-focused, and comfortable working in a fast-paced veterinary environment. Excellent communication and multitasking skills are essential for success.

Qualifications

• Excellent customer service and professional phone etiquette.
• Strong communication and multitasking abilities in a fast-paced environment.
• Comfortable using computers and scheduling systems to manage appointments and records.
• Light veterinary reception tasks and basic client service duties.

Responsibilities

• Greet clients and pets warmly and provide a positive first impression.
• Check clients in/out, process payments, and maintain accurate records.
• Escort clients to exam rooms and coordinate with veterinary staff for smooth flow.
• Collect and update patient information in the system.
• Answer multiple phone lines and respond to inquiries about services.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Computer skills

Scheduling systems

Tools

Scheduling software

CRM systems

Job description

At NewDay Veterinary Care, we believe in delivering high quality medicine along with an exceptional client experience in a compassionate environment. With our innovative, comprehensive pet care experience, patients can experience veterinary care in a less stressful environment. A place where routine exams, diagnostics, vaccinations, and wellness programs are only a splash away from the pool and their best friends..

Located at Pet Paradise, NewDay Veterinary Care provides the highest level of care for our patients, while recognizing the importance of work-life balance and a team-oriented approach to medicine. With over 20 hospitals and growing, NewDay Veterinary Care aims to create a positive culture of engagement, community, partnership, and social relationships to maintain an environment fostering both personal and professional development.

We are looking for a Veterinary Receptionist to join our team at our Jacksonville Airport clinic!

This role combines front desk responsibilities with light veterinary technician support, including assisting with patient handling, exam room preparation, and basic animal care tasks as needed. The ideal candidate is compassionate, organized, customer-focused, and comfortable working in a fast-paced veterinary environment.

As aVeterinary Receptionist, you will:

Greet clients and their pets warmly upon arrival and provide a positive, professional first impression

Escort clients and their pets into exam rooms and communicate effectively with veterinary staff to ensure smooth patient flow and timely care

Check clients in and out, process payments, and maintain accurate records in the system

Collect and update patient information to ensure medical records are current

Answer and direct multiple phone lines promptly and courteously

Handle client inquiries regarding services, products, or general pet care information

Assist with prescription refills and relay information between clients and the veterinary team as needed

Maintain the cleanliness and organization of the reception area and exam rooms

Assist with pet supply purchases (supplements, grooming items, over the counter treatments, or other items)

Support the team with daily administrative or client services tasks as needed

Preferred Knowledge, Skills and Abilities:

Excellent customer service and organizational skills including professional and polished phone etiquette

Reliable and flexible to Resort schedule needs including weekends and holidays as these are our busiest times

Light veterinary assistant or technician experience is a plus

Must be comfortable handling working around dogs of all sizes and cats

Excellent communication and multitasking skills

Ability to manage a high volume of phone calls with professionalism and accuracy

Proficiency with computers and scheduling systems

Ability to remain calm and empathetic in fast-paced or stressful situations

Perks & Benefits:

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) with Company Match
• Health, Dental and Vision Insurance (full-time status)

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin