Veterinary Receptionist: Client Care & Scheduling

Midlothian Animal Clinic, Inc; Virginia, Northern (MN, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k retirement plan

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Discounted veterinary care for your (2

Discounted veterinary care for ownpets

Teladoc access

Job summary

Midlothian Animal Clinic, Inc. is seeking a receptionist to be the director of first impressions, coordinate care, and support clients with compassionate, high-quality service at our Midlothian, Virginia location.

The role involves managing calls, scheduling, and handling transactions while upholding AAHA-accredited standards and a client‑centered approach. You will join a collaborative clinical team, with opportunities for growth and a strong benefits package designed to support professional

Qualifications

• A passion for excellent customer service and love for animals.
• Excellent communication skills to handle stressful situations.
• Strong organizational skills to multitask in a fast-paced environment.
• Collaborative, team-oriented mindset; able to work independently.
• Experience with veterinary software is preferred; flexible schedule including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: educate clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service excellence

Excellent communication

Organizational skills

Team player

Vet software experience

Flexible schedule

Job description

Midlothian Animal Clinic, Inc. is seeking a receptionist to be the director of first impressions, coordinate care, and support clients with compassionate, high-quality service at our Midlothian, Virginia location.

The role involves managing calls, scheduling, and handling transactions while upholding AAHA-accredited standards and a client‑centered approach. You will join a collaborative clinical team, with opportunities for growth and a strong benefits package designed to support professional