Veterinary Receptionist - Austin, TX

Rosedalevetclinic; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

tuition support

Comprehensive medical, dental, and vision coverage

Paid parental leave

generous PTO and six paid holidays

Employee assistance program

pet discounts

Quarterly team bonuses

professional development opportunities

Job summary

Rosedale Veterinary Clinic in Austin is seeking a full-time Client Care Specialist to join their compassionate team. The role involves welcoming clients, scheduling appointments, and ensuring accurate financial records to enhance the experience of every patient and client.

Ideal candidates will have strong customer service skills and a passion for veterinary care. The position offers competitive pay, benefits, and a collaborative work environment.

Qualifications

• Minimum of one year customer service or veterinary experience preferred.
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Welcome clients and patients with warmth and professionalism.
• Schedule appointments efficiently and accurately.
• Answer phones and assist clients with questions and requests.
• Process payments and maintain accurate financial records.
• Manage and update patient medical records.

Skills

Excellent customer service and communication skills

Experience scheduling appointments

Strong organizational skills

General knowledge of wellness and preventive veterinary care

Emotional intelligence and compassion

Professional demeanor and positive attitude

Job description

Rosedale Veterinary Clinic is Hiring a Client Care Specialist!

• Role: Client Care Specialist / Veterinary Receptionist
• Status: Full-Time
• Salary: Negotiable based on experience, knowledge, and skillset
• Schedule: Full-time; details discussed during interview
• Requirements: Minimum of one year customer service or veterinary experience preferred

Rosedale Veterinary Clinic is seeking a full-time Client Care Specialist to join our growing, full-service hospital serving North-Central Austin and surrounding communities. Our focus is on delivering high-quality, compassionate veterinary care while creating a welcoming and supportive experience for every client and patient who walks through our doors.

We are looking for a motivated professional who enjoys helping people, loves animals, and wants to be part of a collaborative veterinary team. If you're passionate about exceptional customer service and want to grow your career in veterinary medicine, we'd love to meet you.

What You’ll Do

• Welcome clients and patients with warmth and professionalism
• Schedule appointments efficiently and accurately
• Answer phones and assist clients with questions and requests
• Process payments and maintain accurate financial records
• Manage and update patient medical records
• Assist with patient admissions and discharges
• Provide client education regarding wellness and preventive care services
• Safely assist with basic patient restraint when needed
• Support daily front desk operations and workflow
• Help create a positive experience for every client and patient visit

What Our Client Care Specialists Bring

• Excellent customer service and communication skills
• Experience scheduling appointments and managing client interactions
• Experience processing payments and handling financial transactions
• Strong organizational skills and attention to detail
• Ability to maintain accurate medical records and documentation
• General knowledge of wellness and preventive veterinary care preferred
• Emotional intelligence and compassion for clients, patients, and coworkers
• Professional demeanor and positive attitude
• Ability to thrive in a fast-paced, team-oriented environment
• Desire to learn, grow, and contribute to team success

Benefits

• Competitive pay, 401(k) matching, and tuition support
• Comprehensive medical, dental, and vision coverage; supplemental options available
• Up to three weeks of paid parental leave; generous PTO and six paid holidays
• Employee assistance program and pet discounts
• Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance
• Employee discounts and referral bonuses

Diversity, equity, and inclusion are core values at Rosedale Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

How to Apply

If you're looking for a Client Care Specialist role where your communication skills, compassion, and dedication can make a difference every day, we'd love to hear from you. Apply today and discover what makes Rosedale Veterinary Clinic such a rewarding place to build your career!