Experienced Veterinary Receptionist - Austin, TX

Northaustinanimalhospital; Austin, Northern (TX, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical, dental, and vision coverage

Paid parental leave

Paid time off

Employee pet discounts

Quarterly team bonuses

Professional development allowance

Uniform allowance

Six paid holidays

Employee Assistance Program

Employee discount program

Job summary

North Austin Animal Hospital is seeking an experienced Veterinary Receptionist to join our team in Austin, TX. In this full-time role, you’ll be the welcoming face for clients and patients, manage appointments, and process payments, while upholding exceptional client service.

We offer a comprehensive benefits package including health coverage, retirement matching, tuition support, paid time off, and employee discounts on pet care. If you’re passionate about pets and teamwork, apply today.

Qualifications

• Previous veterinary reception or veterinary client-service experience.
• Passion for pets and people.
• Excellent verbal and written communication skills.
• Strong customer-service and interpersonal skills.
• Organizational and multitasking skills.
• Ability to prioritize effectively in a busy veterinary environment.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion.
• Answer incoming phone calls and respond to client questions.
• Schedule and coordinate veterinary appointments.
• Check clients and patients in and out efficiently.
• Communicate important information between clients and the medical team.
• Maintain accurate client and patient information.
• Process payments and assist with client transactions.
• Help clients understand hospital services, recommendations, and next steps.
• Recognize potentially urgent concerns and communicate them appropriately to the medical team.
• Provide compassionate support during stressful situations.
• Balance multiple priorities while maintaining excellent client service.
• Collaborate with veterinarians, technicians, assistants, and fellow reception team members.
• Participate in cross-training and continued learning opportunities.
• Take ownership of responsibilities and help identify ways to improve the client and team experience.
• Jump in wherever needed to support clients, patients, and coworkers.

Skills

Vet reception experience

Client service

Communication skills

Multitasking

Team player

Job description

Experienced Veterinary Receptionist - Austin, TX

North Austin Animal Hospital is Hiring an Experienced Veterinary Receptionist!

Role: Experienced Veterinary Receptionist
Status: Full-time
Salary: Competitive and based on experience
Schedule: 4 days per week with rotating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Ready to Help Us Build Something Special?

We’re building something special at North Austin Animal Hospital, and this is your chance to be part of it!

North Austin Animal Hospital is looking for an experienced, full-time Veterinary Receptionist who brings creative ideas, critical thinking skills, exceptional client service, and a desire to be their best.

We’re a well-established veterinary practice committed to exceptional patient care and outstanding customer service. But we’re more than a group of compassionate veterinary professionals—we’re a supportive team that believes we’re better together.

We value collaboration, cross-training, continued education, and helping every team member find a path for professional growth. If you’ve been looking for a veterinary hospital where your ideas are welcomed, your development is encouraged, and your coworkers genuinely support one another, North Austin Animal Hospital may be the place for you.

Why Our Veterinary Receptionists Love It Here

• Join a well-established veterinary practice committed to exceptional patient care
• Be part of a supportive team that believes in a “better together” philosophy
• Work in a culture built around compassion, collaboration, and mutual respect
• Bring your ideas and critical-thinking skills to a team that values your perspective
• Build meaningful relationships with clients and the people who love their pets
• Play an essential role in creating an exceptional client experience
• Receive cross-training to expand your knowledge and abilities
• Take advantage of continuing education and professional development opportunities
• Develop your knowledge of veterinary medicine and hospital operations
• Work alongside teammates who want to see one another succeed
• Find opportunities to build a meaningful growth path within veterinary medicine
• Work hard, laugh together, and enjoy being part of a team that takes its work seriously without taking itself too seriously

What Our Veterinary Receptionists Do

As a Veterinary Receptionist at North Austin Animal Hospital, you’ll be an essential connection between our clients and medical team. You’ll help keep communication flowing, schedules organized, and clients supported throughout their experience with our hospital.

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and respond to client questions
• Schedule and coordinate veterinary appointments
• Check clients and patients in and out efficiently
• Communicate important information between clients and the medical team
• Maintain accurate client and patient information
• Process payments and assist with client transactions
• Help clients understand hospital services, recommendations, and next steps
• Recognize potentially urgent concerns and communicate them appropriately to the medical team
• Provide compassionate support during stressful or emotional situations
• Help maintain an organized, welcoming, and efficient reception area
• Balance multiple priorities while maintaining excellent client service
• Collaborate with veterinarians, technicians, assistants, and fellow reception team members
• Participate in cross-training and continued learning opportunities
• Take ownership of responsibilities and help identify ways to improve the client and team experience
• Jump in wherever needed to support clients, patients, and coworkers

What You’ll Bring

We’re looking for an established Veterinary Receptionist who combines exceptional client service with organization, critical thinking, professionalism, and a team-first attitude.

• Previous veterinary reception or veterinary client-service experience
• A genuine passion for pets and the people who love them
• Excellent verbal and written communication skills
• Strong customer-service and interpersonal skills
• Creative thinking and problem-solving abilities
• Strong organizational and multitasking skills
• Ability to prioritize effectively in a busy veterinary environment
• Confidence handling multiple conversations, requests, and responsibilities
• Ability to remain calm, compassionate, and professional during challenging situations
• Strong attention to detail and accuracy
• Dependability and a strong work ethic
• A willingness to take initiative and ownership of responsibilities
• Ability to work both independently and collaboratively
• An openness to cross-training and learning new skills
• A desire to continue growing professionally
• A positive attitude and willingness to support teammates
• A sense of humor—because life is short,