Veterinary Client Service Representative

XPrep Learning Solutions LLC; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks

Free CE courses

Backup childcare

Job summary

Pet Specialists of Austin is seeking a compassionate Veterinary Client Service Representative to join our 24-hour emergency and specialty hospital. You will be a friendly face at the front desk, handling phones, scheduling, check-ins, and client communications with accuracy and empathy.

This full-time role runs 3:00 PM to midnight, with weekend and holiday availability required, and includes benefits and the chance to grow within Thrive Pet Healthcare network.

Qualifications

• Minimum of 1 year of experience in a veterinary hospital, animal hospital, or related client service setting.
• Strong customer service, communication, and conflict resolution skills.
• Comfortable answering multi-line phones, scheduling appointments, checking clients in and out, and processing payments.
• Familiarity with veterinary medical terminology and practice management software preferred.
• Positive, patient, and professional approach when supporting clients, pets, and team members.
• Self-motivated team player with strong accountability and a willingness to learn.
• Evening, weekend, and holiday availability required.

Responsibilities

• Deliver exceptional customer service by attentively addressing the needs of clients and their pets.
• Answer phones, schedule appointments and specialty procedures, set reminders, manage patient and client flow, check patients in and out, and address basic client concerns.
• Facilitate clear communication between clients and the medical team as needed.
• Accurately enter and maintain client and patient information in the computer system, ensuring medical records are up to date.
• Process client payments and invoices, and follow up on outstanding or missing payments.
• Maintain a clean and organized lobby, waiting area, and workspace.
• Perform other administrative duties as assigned.

Skills

Vet hospital experience

Customer service

Front desk

Appointment scheduling

Multi-line phones

Payment processing

Practice management software

Communication skills

Conflict resolution

Team player

Tools

Practice management software

Job description

Veterinary Client Service Representative

Pet Specialists of Austin: 3901 Guadalupe St, Austin, TX 78751

Schedule: Full-time, 3:00 PM to midnight. Weekend and holiday availability required.

About You

You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast-paced veterinary clinic or animal hospital. You’re comfortable managing appointment scheduling, multi-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience.

The success of your patients’ care matters to you, and your success matters to us.

Your Experience & Skills

• Minimum of 1 year of experience in a veterinary hospital, animal hospital, or related client service setting
• Strong customer service, communication, and conflict resolution skills
• Comfortable answering multi-line phones, scheduling appointments, checking clients in and out, and processing payments
• Familiarity with veterinary medical terminology and practice management software preferred
• Positive, patient, and professional approach when supporting clients, pets, and team members
• Self-motivated team player with strong accountability and a willingness to learn
• Evening, weekend, and holiday availability required

You’re Willing And Able To

• Deliver exceptional customer service by attentively addressing the needs of clients and their pets.
• Answer phones, schedule appointments and specialty procedures, set reminders, manage patient and client flow, check patients in and out, and address basic client concerns.
• Facilitate clear communication between clients and the medical team as needed.
• Accurately enter and maintain client and patient information in the computer system, ensuring medical records are up to date.
• Process client payments and invoices, and follow up on outstanding or missing payments.
• Maintain a clean and organized lobby, waiting area, and workspace.
• Perform other administrative duties as assigned.

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Benefits - our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

About The Hospital

Opened in 2021, Pet Specialists of Austin is a 24-hour emergency and specialty referral hospital committed to investing in the growth and success of its team. We proudly serve the Austin area with high-quality care in emergency and critical care, neurology, surgery, internal medicine, and oncology. Our workplace fosters emotional intelligence, collaboration, and a strong work/life balance, ensuring a positive environment for both patients and team members.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether