Veterinary Receptionist

Southern Veterinary Partners; Virginia (MN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a compassionate and dedicated Receptionist to join their team. This role involves scheduling appointments, managing client interactions, and maintaining accurate medical records. The ideal candidate will possess strong communication skills and a passion for animal care. Join a collaborative environment where you can make a positive impact on the community and help pets receive the care they need. With a focus on work-life balance and a supportive team, this position offers an exciting opportunity to grow in the veterinary field while enjoying comprehensive benefits and a fulfilling career.

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term Disability

Paid Time Off (Vacation & Public Holidays)

Educational Assistance for Veterinary Technician Programs

Teladoc - FREE Doctor Access 24/7

Discounted Veterinary Care

Employee Assistance Program (EAP)

Collaborative Working Environment

Qualifications

• Strong verbal and written communication skills are essential.
• Experience with veterinary software is preferred but not mandatory.

Responsibilities

• Schedule appointments and maintain client and pet records efficiently.
• Provide excellent customer service and advocate for pet health.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Critical Thinking

Veterinary Medical Terminology

Education

High School Diploma or equivalent

Tools

Veterinary Software

Standard Office Equipment

Job description

Dominion Animal Hospital is your "hometown vet" in the heart of downtown Herndon, VA. We offer Laser therapy, ultrasound, and orthopedic surgeries from 3 traveling board certified veterinarians.

Our team has a cohesive family feel. Our doctors are compassionate, easy going, most genuine, down to earth people that would do anything for our clients and patients. We value each other’s work/life balance.

If you are looking for a loyal, compassionate, and dedicated team, we might have the perfect opportunity for you!

As a Receptionist you will:

• Receive and place calls to clients for the purpose of scheduling.
• Prioritize multiple tasks in a calm, organized manner.
• Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
• Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
• Utilize hospital computer systems to document medical records and communicate with clients and teammates.
• Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
• Excellent customer service skills and an exceptional level of communication in a professional manner.
• Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
• Maintain a positive attitude in all interactions with clients, pets and other teammates.
• Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.

Minimum Requirements:

• Utilizing standard office/business equipment.
• Knowledge of veterinary medical terminology and procedures.
• Flexible schedule including some weekend and holiday shifts.
• Experience with veterinary software is preferred.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• Possession of organizational skills.
• Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Benefits:

• Pay of $16.50/hour
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Public Holidays) - for eligible positions only
• SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
• Teladoc- FREE doctor access 24/7
• Discounted Veterinary Care
• EAP (Employee Assistance Program)
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!

Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).