Veterinary Receptionist

Advanced Animal Hospital Group; Chatham (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in veterinary services is seeking a Veterinary Receptionist to join their team in Chatham. This full-time position offers a flexible schedule and a supportive environment where collaboration and compassion are key values. You'll be the first point of contact for clients, providing exceptional service and managing appointments while ensuring a welcoming atmosphere for pets and their owners. With opportunities for growth and a competitive compensation package, this role is perfect for those passionate about animal care and client service. Join a team that values people and pets alike!

Benefits

Medical coverage

Dental coverage

Vision coverage

401K plan with company match

Flexible scheduling

Opportunities for growth

Qualifications

• Must have one year of reception/front office experience.
• Exceptional phone etiquette and strong multi-tasking abilities.

Responsibilities

• Greet clients and pets with a positive attitude.
• Schedule appointments and manage client inquiries.

Skills

Reception/front office experience

Exceptional phone etiquette

Multi-tasking abilities

Attention to detail

Computer skills

Team-oriented mindset

Ability to thrive under pressure

Tools

Computer software

Job description

Overview

Capitol Illini Veterinary Services is where pets get healthy and where people stay happy. As one of the larger veterinary practices in central Illinois, we provide high-quality medical care for cats, dogs, pocket pets, and reptiles.

We manage two full-service animal hospitals in Springfield and Chatham, offering excellent standard of care at each location. Our friendly team works as a cohesive unit and each of our doctors focuses on a specific niche of pet medicine. Our goal is to give your pet access to the best diagnosis and treatment options possible.

Capitol Illini Veterinary Services- Chatham has an opportunity for a

Veterinary Receptionistto join our team!

Location:1020 Jason Pl, Chatham, IL 62629

Shift Details: This is a Full time (30+ hours/week) position. We offer Flexible shift options, including 4-day work weeks at 7am-6pm with 2-3 Saturdays per month, hours of 7am-12pm.

Compensation: $16.00 - $18.00/hour (based on experience)

What We're Looking For:

Must have one year of reception/front office experience
Exceptional phone etiquette
Strong multi-tasking abilities
Efficiency with a keen attention to detail
Proficient computer skills
Team-oriented, friendly, and motivated mindset
Ability to thrive under pressure

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

401K plan with company match

Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

How you'll make an impact:

• Maintain and uphold the Core Values and Mission Statement of MVP.

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
• Verify the eligibility of clients with charge accounts.
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
• Fill prescriptions refill forms and provide routine administrations instructions to clients.

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

Required Knowledge, Skills and Abilities:

• Demonstrated commitment to MVP core values.
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
• Must have excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.

• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement

As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.